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Customer Experience Communication & Training Manager
Summary:
We are seeking a highly skilled and experienced professional to operationalize and execute Communication and Training efforts for Pfizer CX&E team. The colleague in this role will drive stakeholder engagement and awareness on CX&E team capabilities and Customer Centricity mindset via a communications strategy, partnering with the CX&E team to develop content and execute communication to internal and external stakeholders. They will be also accountable for driving the development of a training curriculum and portfolio of training assets that will ensure that CX&E team and its’ business clients have the knowledge and skills necessary for driving Customer Centricity mindset in organization. Colleague will be responsible for continuous improvement of training delivery mechanisms to drive towards an improved and consistent user experience while ensuring operational excellence. The Customer Experience Communication & Training Manager will collaborate with the CX&E team, Digital organization stakeholders, and related agencies to design and deliver impactful communication and upskilling.
Responsibilities:
Qualifications:
Rate/Location:
Please note contractors are engaged to provide services to Pfizer on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.
This job posting is for a temporary role as an employee of Atrium on assignment at Pfizer. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits, and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued, and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.
Full Time
Pharmaceutical
$88k-109k (estimate)
08/15/2024
10/13/2024
pfizer.com
NEW YORK, NY
>50,000
1848
ALBERT BOURLA
$10B - $50B
Pharmaceutical
Breakthroughs That Change Patients' Lives: Pfizer is a leading research-based biopharmaceutical company. We apply science and our global resources to deliver innovative therapies that extend and significantly improve lives. Every day, Pfizer colleagues work across developed and emerging markets to advance wellness, prevention, treatments and cures that challenge the most feared diseases of our time.To learn more, visit www.pfizer.com. For additional information on our guidelines, please visit http://www.pfizer.com/community-guidelines Beware of scams from individuals, organizations and Interne ...
t sites claiming to represent Pfizer in recruitment activities. A formal Pfizer recruitment process is required for all authorized positions posted by Pfizer prior to issuing an offer of employment. This Pfizer process includes an interview and never requires payment or fees from job applicants. If you receive a suspicious email message or phone call about recruiting on behalf of Pfizer, do not provide any personal information or pay any fees. Interested candidates should apply to current openings through this Pfizer website. Pfizer accepts no responsibility for any costs or charges incurred as a result of fraudulent activity.
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