CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek Title Employee Assistance Program Case Manager Responsible for the delivery of employee assistance program (EAP) intake screening and assessment, consultation, and solution-focused support services to all EAP members of diverse backgrounds and populations. Provides clinical screening and assessment in such areas as mental health, couples/family, depression/anxiety, trauma, suicide, interpersonal violence, children to adults, abuse/neglect, grief, crisis intervention, advocacy, and substance abuse. Provides in-the-moment support and crisis stabilization to high-risk clients, case management and triage, and referral coordination with affiliate providers within our national network. Is responsible for providing direct patient care. Must demonstrate competencies specific to the population served. Additional Job Description Master's degree in social work, counseling, psychology, or related field required Licensed Master’s Social Worker–Clinical, or Licensed Professional Counselor, Limited License Psychologist or Temporary Limited License Psychologist credentials required (must be in good standing and valid in Michigan). Individuals with EAP experience preferred 3 years full-time professional level work experience in mental health with all age groups, with preference for individuals with a background in treating substance use disorders Responsible for answering calls in the Bronson HelpNet (EAP and Behavioral Health Specialists) call center, conduct mental health screenings, provide empathic, nonjudgmental emotional support, and meeting caller needs. Assist clients in locating and securing appointments for counseling within national network of providers, in coordination with insurance benefits. Maintains confidential records and files for Bronson HelpNet offices, including highly confidential materials related to contract and client activity Develop and review individualized clinical care plans and case management services for management referral clients in collaboration with affiliate providers to address presenting issue(s). Performs clinical assessments with client and/or eligible members to determine appropriate level of care and type of intervention to formulate treatment and discharge planning case management Performs provider relations responsibilities in collaboration with Information Specialist, Intake Team, Leadership and credentialing agency, including provider Agreements, provider development and network coverage, documentation and quality of work, communication, provider engagement, affiliate referral process Communicates and coordinates services provided with affiliate providers and corporate clients, within HIPAA (Health Insurance Portability and Accountability) regulations and guidelines. Work between the Battle Creek and Kalamazoo HelpNet sites Participates in on-going education and training to meet professional and program requirements. Participates in required in services, staff meetings, committees, and completes all required competencies. Represents HelpNet and Bronson to the community by performing various functions i.e., speaking engagements, networking, and educating about program services. May Perform minimal psychotherapeutic interventions in a variety of modalities, including individual, group, couples, and families. Shows commitment to providing outstanding customer service to all customers reflective of our mission, values, and customer service standards. Maintains a working knowledge of applicable accreditation standards, Federal, State, and local laws, and regulations. Employee Assistance Professional Association and APA (American Psychological Association) Code of Ethics, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Considerable skills, knowledge of/and ability to be empathic, crisis and clinical assessment, intervention, and counseling techniques, as well as equitable care to all clients and customers Considerable ability to communicate effectively with individuals experiencing emotional crisis or emergency situations in accordance with Hospital policies and procedures Knowledge of community service organizations and the types of assistance they provide Ability to communicate effectively in both oral and written form. Proficient in Microsoft Word, Excel, EMR (Electronic Medical Record) and skilled in various technology programs Ability to establish and maintain effective relationships with corporate customer representatives (Human Resources), referral and community service agencies, providers, and clients Performs related duties as assigned. Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 8563 Help Net (BBC) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates prohibit accepting unsolicited resumes from recruiters or third-party recruiting agencies without a valid written agreement and direct request from the Talent Acquisition Department for a specific job position. Resumes sent without these conditions will be considered property of Bronson Healthcare Group, and no fees will be paid for such candidates, even if hired. This policy holds regardless of any pre-existing agreements with recruiters. Only candidates submitted through an approved agreement for a specific named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson! Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. What’s more, our state-of-the-art, technology and evidence-based processes give us the tools we need to deliver the right care, at the right time. By putting each patient and their family at the center of our work, we demonstrate the dignity and respect we have for each individual we serve. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.