This position is responsible in supporting the logistics functions of our Hawaii operations. Primary responsibilities include all aspects of customer service and implementing and maintaining logistics functions with various agents, which are needed to properly route freight.

Who are we looking for?

• Someone who has it “together”: Well organized, keeping customer info orderly and efficient
• A people-person: Interpersonal skills are a must
• Meticulous: Someone who is a stickler for the fine details
• A great verbal and written communicator
• Problem solver: Help find solutions to customer needs
• Someone looking for growth potential

Responsibilities:

• Responsible for working with operations and customer service to ensure a consistently high level of service, quality, and customer satisfaction.
• Establishes and maintains positive, productive customer and employee relations while managing daily resolution of issues.
• Plans accordingly and monitors operational demands, business objectives, and customer expectations.
• Build sustainable relationships of trust through open and interactive communication and provide accurate, valid, and complete information, shipment tracking and delivery information by using the right methods/tools.
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Communicate and coordinate with internal departments to ensure the service expectation is achieved
• Work with delivery agents to supply necessary documents required for delivery and ensure delivery to customers is made in a timely manner
• Work with local trucking and barge carriers to book and route freight properly

Requirements:

• Proficient in goal setting, successful in process implementation and be very confident with interpersonal customer contact and development.
• Must be motivated, self-directed, organized and detail oriented as well as multitask and work effectively in a fast-paced environment
• Excellent communication, organizational and interpersonal skills
• High level of integrity, attention to detail

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 2 years (Required)

Work Location: In person