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Delta Dental of New Jersey, located in Parsippany NJ is currently seeking a Call Center Supervisor to join our Engagement Center Team. This hybrid position is onsite Tuesday and Wednesday, and remote Monday, Thursday and Friday Starting in January, 2025, all associates will be onsite Tuesday, Wednesday and Thursday, and remote Monday and Tuesday. Call center hours range from 8 am to 6:30 pm Monday through Thursday, and 8 to 5 pm Friday. To be considered for this role, candidates must have experience working in a medical or dental call center environment.
Delta Dental offers a comprehensive package including medical, dental, Rx and vision, matching 401k, life insurance and long and short term disability benefits. In addition, our associates enjoy two weeks of paid vacation, plus 12 PTO days, 11 company holidays and 2 paid volunteer days.
Essential Functions & Responsibilities
Essential Qualifications
DDNJ Competencies
Accountability
Adaptability-Flexibility
Communication
Customer Focus
Listening Skills
Creativity/Innovation
Problem Solving-Analysis
Vision & Values
Collaborative Process-Teamwork
Dependability
Knowledge, Skills & Abilities
Technical and Functional
Required Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Environment
Experience, Education and Certifications Required
Experience Required
Required Educational Level
Full Time
$63k-85k (estimate)
06/22/2024
07/07/2024
deltadentalnj.com
Parsippany, NJ
200 - 500
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
04/18/2022: Miami, FL
A Call Center Manager leads a staff of call center support agents.
04/05/2022: Minneapolis, MN
A Call Center Manager also recruits and trains new employees and tracks their productivity.
01/21/2022: Passaic, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
03/22/2022: Helena, MT
Step 3: View the best colleges and universities for Call Center Supervisor.