Job Type

Full-time
Description
Dynasty Financial Partners is actively seeking a proactive and forward-thinking IT Systems Administrator to become an integral part of our expanding technology team. The successful candidate will play a pivotal role within our IT operations team, contributing to the strengthening and building of our internal systems. In this role, you will be providing support and engineering services, to ensure efficiencies and adherence to process with the overall goal to protect and maintain internal systems in our everchanging landscape of technology.
This dynamic role, based in our St. Petersburg, Florida office, provides a unique opportunity to make a significant impact on our IT efforts and will report directly to Dynasty's SVP, IT. We invite you to join us in our mission to maintain and enhance the security of our digital landscape.
Responsibilities:

• Provide first and second-tier onsite support for Dynasty employees, and remote support to employees based in other Dynasty offices.
• Assist in server administration tasks, including user/group administration, security permissions, group policies, print services, investigate event log warnings, and resource monitoring in Active Directory and Azure Active Directory.
• Monitor datacenter and cloud health using existing software tools and build, test, and maintain servers.
• Execute processes around Microsoft related technologies: Exchange, O365, SharePoint, Intune, Autopilot, etc.
• Manage technology assets, deploy images, and upkeep to maintain firm's compliance policies.
• Email experience: troubleshoot bounce-backs, SPAM, transmission issues, configure and troubleshoot mobile app issues
• Follow company on and offboarding procedures to deploy/decommission workstations using company image
• Assist in monitoring, maintaining, and implementing company cybersecurity policies and solutions within the internal company environment
• Configure, troubleshoot, and maintain internal infrastructure requirements: workstations, servers, routers, switches, firewalls, printers, phones, security updates, internet, etc.
• Assist in routine/scheduled updates and hardware life cycles.
• Work with external MSP, hardware, and software vendors.
• Work with other departments within Dynasty in a variety of implementations.
• Occasional travel throughout the United States to support Dynasty network firms in their IT initiatives.
• Respond accordingly to critical incident needs.

Requirements

• 1-2 years working as internal technology support technician. CompTIA, Microsoft, and Cisco certifications are a plus.
• Firm understanding of desktop hardware and operating systems and the use of hardware diagnostic tools to address operating systems issues.
• Solid understanding of standard employee productivity suites-Microsoft Office/Outlook, mobile device configurations and support.
• Experience and functional knowledge of the Office 365 administration and related portals.
• General understanding of basic networking principles, including:
• Client-server networking, switching, and the Alphabet Soup of TCP/IP-DNS, WINS, DHCP, routing and internet.
• CAT5/CAT6 wiring, including wireless security and client configuration, and network firewall and security technology.
• OSI Model
• Entry-level knowledge of Active Directory, with the ability to perform basic user-account administration tasks.
• Able to follow and understand process driven workflows
• Familiarity with how to operate within a ITIL framework.
• Experience with management tools: NinjaOne, Intune, Microsoft 365 Admin Centers, and Powershell, are a plus.

Successful candidates will:

• Demonstrate excellent communication skills, organization, and attention to detail to effectively collaborate with internal teammates.
• Act with an entrepreneurial spirit, and a willingness to show initiative.
• Infer action items from user requests and translate complex technical information into digestible instructions.
• Be comfortable working and thriving in a demanding and fast paced environment.

BENEFITS

• Health Insurance
• Dental insurance
• Vision insurance
• Retirement plan 401(k)
• 401(k) matching
• Paid Time Off
• FSA/HSA benefits plans
• Disability benefits
• Voluntary Life Insurance
• Basic Life Insurance

EQUAL EMPLOYMENT OPPORTUNITY Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.