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IONIA COUNTY CENTRAL DISPATCH
POSITION DESCRIPTION
POSITION TITLE: EMERGENCY SERVICES DISPATCHER
REPORTS TO: 911 Central Dispatch Director or Designee
SUBMIT COVER LETTER AND RESUME TO: hr@ioniacounty.org
Purpose of Position
Under the supervision of the 911 Central Dispatch Director or designee, the dispatcher receives requests for police, fire, emergency medical and other types of assistance from the public. The dispatcher relays the calls for service to the appropriate agencies or units. 911 Central Dispatch is a 24- hour operation. Employees will be required to work any shift/hours, including days, nights, weekends and holidays, and will be required to work overtime as needed.
Essential Duties and Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
· Receives all incoming phone calls from the public requesting police, fire, emergency medical or other assistance.
· Refers non-emergency calls to the appropriate agencies or departments or resources.
· Classifies the nature of the call. Determines the priority of the call. Determines the appropriate emergency service agency to handle the call.
· Assists emergency service units in the field by securing and verifying information through computers, department files, records, and other available sources of data.
· Obtains and coordinates the assistance of police, fire, medical, wrecker, utility, public works departments and other agencies as needed.
· Records and maintains information on both manual and automated record keeping systems.
· Utilizes radio consoles, recorders, E911 displays, computer-aided dispatching (CAD), LEIN and NCIC, and other dispatch related equipment.
· May assist in training new dispatchers and in evaluating the progress and/or performance of probationary employees.
· Perform other related duties as required and/or directed.
Education and Experience Requirements
· High school graduate or GED required.
· Successful completion and certification as a National Academy Emergency Medical Dispatcher during probationary period of employment.
· CPR certification during probationary period of employment
Physical and Mental Abilities Required to Perform Essential Job Functions
· Skill in the use of communication and computerized equipment.
· Keyboarding skills of at least 40 wpm.
· Ability to understand and relay concisely complex oral and written instructions.
· Ability to maintain an effective working relationship with other employees, agencies, and the general public.
· Ability to remain calm in stressful situations.
· Ability to sit for long periods of time.
· Ability to gain essential information from callers.
· Ability to spell accurately.
· Ability to speak English clearly and concisely.
· Ability to exercise good judgment and think quickly.
· Ability to accurately record facts in correct categories.
· Ability to maintain required confidentiality.
· Good public relations skills.
· Eyesight corrected to 20/20 and ability to distinguish colors.
· Hearing in both ears no less than 40db.
· Ability to change paper, toner and drum cartridges in printers and fax machines.
· Make and distribute photocopies and fax copies.
· Ability to move from one workstation to another quickly.
· Ability to perform multiple tasks simultaneously.
Environmental Adaptability
· Ability to work with above average level of noise due to printers, telephones, computers, radios and alarm systems.
· Ability to handle high stress.
· Ability to work in close proximity to other workers.
· Ability to handle sudden changes in activity levels.
· Ability to handle prolonged intense activity.
· The seriousness of work ranges from mundane to life threatening.
· Lunch and breaks cannot be scheduled.
Wages & Benefits Information
Job Type: Full-time
Pay: $20.38 - $26.28 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Civic & Environmental Advocacy
$46k-55k (estimate)
06/17/2023
10/17/2024
ioniacounty.org
IONIA, MI
500 - 1,000
2009
CHERIE WHITE
$50M - $200M
Civic & Environmental Advocacy
Freedom of Information Act Nestled between the metropolitan areas of Mid-Michigan (Lansing) and West Michigan (Grand Rapids) our communities provide a relaxed and family-oriented quality of life with safe neighborhoods, strong schools and healthy lifestyles. Located among rolling hills andRead more
The job skills required for Emergency Services Dispatcher include Medical Emergency, CAD, Emergency Services, CPR, Confidentiality, Record Keeping, etc. Having related job skills and expertise will give you an advantage when applying to be an Emergency Services Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Emergency Services Dispatcher. Select any job title you are interested in and start to search job requirements.
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