Podiatry Associates is looking for a hardworking, ambitious individual with the customer service skills of a top notch professional. We offer a generous benefits program that includes health, dental, vision, 401k after 1 year of service, sick and paid time off.

Experience:

• High School degree or equivalent
• Medical knowledge a plus
• Medical Assistant Certification also a plus ( will train)

Work Location and hours:

• Primary location in Catonsville, MD
• Hours can range from 7am to 7pm
• Travel is required.

Responsibilities include but are not limited to:

• Patient registration and check-in
• EHR charting.
• Patient Prep
• X-Rays
• Orthotic casting
• Draw Injections
• Assist Podiatrist with procedures.
• Heel strappings, wound dressings
• Exam room stocking
• Front Desk duties

Functions:

This position is Monday – Friday and occasionally a Saturday. Under the direction/supervision of the CEO, Managing Director, and Administration will perform a variety of patient registration, scheduling, and check-in/out duties. Greets patients and provides a friendly environment for all individuals having business with MVS Podiatry Associates. Ensures timely patient flow, responds to routine inquires regarding physician’s schedule, and assists patients and guests as needed. Professional demeanor is paramount with multi-tasking necessary to complete the many aspects of this job.

Duties:

· Contributes to the achievement of excellence in healthcare to fulfill the mission of the practice.

· Exhibits strong customer service skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.

· Greets patients and customers in a courteous and friendly manner.

· Maintain waiting area, keeping clean, and orderly.

· Promptly answers and triage phone calls, assists sales representatives and visitors, directing them to the appropriate area.

· Communicates effectively, professionally, and compassionately with patients, physicians, and their staff, as well as individuals from hospitals, pharmacies, laboratories, insurance companies, and professional organizations, etc.

• Participates in planning and evaluation of patient care by communicating all information pertinent to the patient’s status.
• Present paperwork to patients as needed directing them in the proper procedures for completion.
• Obtain appropriate documents, forms, copies, etc. as needed.
• Scan area for lost, forgotten, or unhappy patients or guests. Intervene or bring to the attention of the Liaison.
• Monitor accuracy of records, as required. Assures that information provided to patients and coworkers are as accurate and current as possible.
• Maintains computer database and participates in data collection.
• Keeps patient informed of all scheduled tests and procedures.
• Provides support to physicians with appropriate communication/documentation of refill requests from patients and pharmacies.
• Complete communication/documentation of refill or prescription approval or denials with patients and/or pharmacies.
• Confirm orthotic/DME and surgery coverage with insurance companies.
• Schedule surgical procedures.
• Keeps patients informed of all delays in schedules or other issues/problems.
• Utilize computer software programs, as needed, to communicate and understand patient needs.
• Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures.
• Participates in department’s Performance Improvement activities.
• Serves productively and/or participates on committees and/or in staff meetings.
• Participates on staff development and educational activities.
• Participates in orientation programs.
• Follows all Federal and State guidelines in accordance with patient privacy (HIPAA), OSHA, etc. as applicable.
• Understand and adheres to Podiatry Associates’ policies and procedures.
• All other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and attached are representative of the knowledge, skill, and/or ability required. Must possess organizational skills, ability to multitask, and capability to prioritize and work in a fast-paces team environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Must have knowledge and ability to utilize office equipment including multi-line telephones, computers, and printer/copiers.

Education and/or Experience:

Minimum of a high school diploma or GED, certifications, related coursework in a related field. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of the position. One (1) year minimum of work in healthcare. Experience in a podiatry or orthopedic field is preferred but not required.

Physical Demands:

The physical demands described here are representative of those that must be net by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, climb, balance, stoop, kneel, crouch, crawl, taste and/or smell. The employee must regularly lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to blood borne pathogens. The employee is occasionally exposed to work near moving mechanical parts, fumes, airborne particles, toxic or caustic chemicals, risk of electrical shock, and risk of radiation. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Podiatry
• Surgery
• Wound Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person