Job description

Sequoya Technologies Group is a thriving managed IT service provider serving clients throughout New England and beyond. We're looking for a tech-savvy, results-focused person to become our general business manager who will lead us into the next decade of serving our clients. Our Business Manager will not be providing direct technical support to clients, but will be guiding our staff of eight, running all financial and administrative activities, and assisting clients with high-level planning and forecasting of IT expenses.

Our ideal candidate has a BS in Computer Science or Information Technology and an MBA or MBITM. They are eager for the larger opportunity of running a successful small business.

This is a full time, exempt position with a starting salary of $80-100K commensurate with skills and experience. Full benefits include health, dental, and life insurance, paid time off, paid family medical leave, and paid holidays. The successful candidate will have an opportunity for greater responsibilities, performance bonuses, and future equity in the business.

Sequoya is one of the most respected managed IT service providers in the region. We offer a friendly and cooperative work environment headquartered in Peterborough, New Hampshire. We value teamwork, accountability, fun, kindness, persistence, adaptability, timeliness, consistency, curiosity, empathy, communication, and documentation. Our guiding principles for serving our clients are: Be Kind, Be Respectful, Listen, Take ownership, and Follow up.

Responsibilities include:

• Maintaining high client satisfaction by delivering service that is fast, accurate, friendly, and fairly priced
• Assisting the sales & marketing team with growing our client base
• Optimizing efficiencies and profitability from our service team, and our sales & marketing team
• Working with the technical staff to evaluate and deliver new technologies relevant to our clients’ changing business needs
• Determining staffing requirements and hiring new employees when needed
• Directly managing all accounts receivable and accounts payable
• Maintaining beneficial vendor relationships
• Managing business risks through careful internal practices, and appropriate insurance coverage choices
• Administering HR policies, and evaluating/choosing benefit plans annually
• Managing the building and grounds of the Peterborough office
• Providing regular status reports to owners
• Working with owners and senior staff to set strategies and goals

Education, work experience, and personal attributes that are helpful:

• Bachelor's degree in Computer Science, Information Technology, or a related field (minimum)
• Preferred: Masters of Business Administration or MBITM
• Two or more years’ experience managing a team of 5 or more
• Calm, dependable, respectful, and professional comportment
• Effective mentoring skills
• History of success with finances and budgeting
• Ability and desire to work within a mutually supportive team
• Excellent attention to detail
• Strong spoken and written communication skills
• Good public speaking ability
• Adequate space and internet service to work from home as needed
• Ability to work in a busy environment and appropriately prioritize tasks
• Strong skills with QuickBooks, Excel, and common office applications

Benefits for full time employees after 90 days:

• 3.5 weeks per year paid time off
• 7 paid holidays 2 paid half day holidays
• Fully paid health, dental, and vision insurance
• Fully paid $50K term life insurance
• Paid Family and Medical Leave

Work Remotely (occasional)

• Our staff works a hybrid schedule of days in-office and at-home each week. This senior position will require 100% in-office time for the first 3 months, but may allow some work from home after settling in, when appropriate.

Job Type: Full-time, exempt

Pay: $80-100K salary based on skills and experience. Performance bonuses will be offered starting in the second year of employment.

Schedule:

• 40-45 hours per week with occasional overtime
• Typically Monday to Friday with occasional weekends

Ability to commute/relocate:

• Must live within a 30 minute drive of our office or relocate before starting work.

Education:

• Bachelors (Required)
• MBA or MBITM (Preferred)

Experience:

• Demonstrable success managing of a team of 5 or more
• Information Technology experience

Language:

• English (Required)
• Spanish (beneficial, but not required)

Work Location:

• In person at the Peterborough office for the first 3 months, transitioning to hybrid when appropriate.

Application Process:

• Apply through Indeed only.
• All applicants must complete the skills tests and phone interviews in order to be considered.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Management: 2 years (Required)

Ability to Commute:

• Peterborough, NH 03458 (Required)

Ability to Relocate:

• Peterborough, NH 03458: Relocate before starting work (Required)

Work Location: In person