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Integrations Implementation Consultant
$39k-51k (estimate)
Full Time
2 Weeks Ago
AxisCare Home Care Software is Hiring an Integrations Implementation Consultant Near Waco, TX
Job Description – Integrations Implementation ConsultantReports ToDirector of Integrated Partnerships
SummaryThe Integrations Implementation Consultant’s primary role will be consulting with the Integrations Sales Team to provide strategy for adoption tracking of add-on services and integrated platforms. This role will be the primary post-sale consultant for customers and our integrated partners to ensure successful implementation and timely resolution of all inbound support tickets related to integrations. The following high-level objectives will be essential to the role:
Job Duties
Bachelor’s/Associate Degree or equivalent training preferred, High School Diploma essential minimum requirement.
Work ExperienceTwo years or more of relevant support experience preferred.
Working Conditions
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SummaryThe Integrations Implementation Consultant’s primary role will be consulting with the Integrations Sales Team to provide strategy for adoption tracking of add-on services and integrated platforms. This role will be the primary post-sale consultant for customers and our integrated partners to ensure successful implementation and timely resolution of all inbound support tickets related to integrations. The following high-level objectives will be essential to the role:
- Consult Integrations Sales Team, Integrated Partners, and customers on best practices to increase adoption and ensure seamless integration usage.
- Implement newly closed integrations, including site setups and delivering needed startup information to the customer.
- Dedicated support effort of integrated platforms to customer base. Includes troubleshooting integrations-related support tickets.
- Create metrics to track integrations KPIs.
Job Duties
- Consult with both internal and external stakeholders on best practices for integration implementation, adoption and troubleshooting.
- Be familiar with, actively resolve, and creatively problem-solve incoming customer support tickets related to integrated partners and their products.
- Track adoption and usage of partner integrations, encouraging usage through delivering metrics to key co-workers and leadership.
- Implement new integration connections and encourage adoption through training sessions on the features and capabilities of our integrations, post-sale.
- Drive solutions to solve ongoing integrations issues to ensure a smooth customer experience.
- Excellent communication and interpersonal skills o Verbal Communication: Ability to clearly articulate responses and explanations
- Written Communication: Proficiency in writing clear, concise, and grammatically correct messages. o Active Listening: Ability to fully understand the customer's issue by listening attentively.
- Patience: Staying calm and composed, especially with frustrated or upset customers.
- Highly organized o Time Management: Prioritizing tasks and managing time efficiently to handle multiple inquiries
- Multitasking: Handling several customer interactions simultaneously without compromising quality.
- Detail-Oriented: Paying close attention to details to avoid mistakes and ensure accuracy.
- Technical aptitude and ability to learn systems quickly o Product Knowledge: In-depth understanding of the company’s products or services to provide accurate information
- Technical Proficiency: Ability to use customer support software, CRM systems, and other relevant tools.
- Problem-Solving: Identifying the root cause of issues and providing practical solutions.
- Data Interpretation: Understanding and interpreting customer data to provide better support.
- Critical Thinking: Analyzing problems logically to come up with effective solutions.
- Self-starter, motivated by helping teammates and customers succeed o Collaboration: Working well with other team members to ensure consistent and quality support
- Knowledge Sharing: Sharing insights and information with colleagues to improve overall team performance.
- Customer Orientation: Prioritizing customer satisfaction and striving to exceed customer expectations.
- Follow-Up: Ensuring customer issues are fully resolved by following up when necessary.
Bachelor’s/Associate Degree or equivalent training preferred, High School Diploma essential minimum requirement.
Work ExperienceTwo years or more of relevant support experience preferred.
Working Conditions
- Manual dexterity required to use desktop computer and peripherals
- Utilization of phone, Zoom, email, and a robust tech stack to perform job functions
- Medical insurance is covered in full for the employee (Medical, Dental and Vision)
- Telemedicine available
- Generous 401K match
- Company will provide laptop and other needed computer equipment
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Job Summary
JOB TYPE
Full Time
SALARY
$39k-51k (estimate)
POST DATE
06/27/2024
EXPIRATION DATE
07/25/2024
WEBSITE
axiscare.com
HEADQUARTERS
Waco, TX
SIZE
25 - 50
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