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IT HELP DESK / DESKTOP SUPPORT TECHNICIAN
Summary: Vital Services is looking to add a valuable and passionate HelpDesk / Desktop Support Technician to our growing IT managed service and support team in Oak Ridge, TN. As an IT Help Desk / Desktop Support Technician, you will provide technical support for our internal and external users and clients. You will be responsible for communicating with end users and identifying solutions to problems, providing basic technical training for MS Windows, MS Office and other applications, as well as training for basic computer operations. You will be responsible for providing maintenance for our computer desktop environment by analyzing requirements, resolving problems, and applying hardware and software solutions.
Essential Duties and Responsibilities of the Help Desk / Desktop Support Technician include the following:
Job Requirements of the Help Desk / Desktop Support Technician:
Competencies and Success Factors
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service and responds to service requests; Meets commitments.
Interpersonal Skills – Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Communications – Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions; Participates in meetings; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Writes clearly and informatively and is able to read and interpret written information.
Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals; Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Strives to continuously build knowledge and skills; Shares expertise with others.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Experience:
Ability to Commute:
Work Location: In person
Full Time
Social & Legal Services
$45k-55k (estimate)
02/25/2023
01/07/2025
vitalservices.org
LINCOLN, NE
50 - 100
1995
JOE GORES
<$5M
Social & Legal Services
VITAL SERVICES INC is a nonprofit organization management company based out of 2605 FAIRFIELD STREET, LINCOLN, Nebraska, United States.