About us

Smile Aesthetix Dental is a small business in Algonquin, IL. We are professional and agile. Our work environment includes:

• Modern office setting
• Growth opportunities

Primary Responsibilities:

Responsible for administering the day-to-day activities of the business office, including: patient and employee relations; staff interviewing/dismissal; management of marketing and communications efforts; ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as assigned.

Specific Duties:

• Manage day-to-day operations of dental office
• Manage and direct staff assignments and activities, in accordance with office policies and applicable laws
• Manage compliance with OSHA, state and federal regulations
• Know and follow dental office contingency plan
• Stay current with trends, legislation and regulations in the dental profession
• Manage patient financial accounts
• Manage the hiring and ongoing performance of staff
• Manage and update office computer systems

_ Patient Management_

• Oversee patient relations and handle patient complaints
• Help explain office policy to patients
• Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)
• Monitor patient relations with regular patient satisfaction surveys

Records and State and Federal Regulations Management

• Help implement compliance with state and federal regulations
• Arrange for OSHA, HIPAA, and risk management training
• Maintain employment records
• Update and maintain employee policy manual
• Help dentist draft office policies

Marketing and Public Relations

• Oversee the design of marketing and promotional materials (print and electronic)
• Manage dental office advertising/recruiting ads for new staff
• Implement marketing strategies
• Coordinate event planning, conference travel, volunteer and mentorship opportunities, community outreach, and similar programs
• Assist with dental office facility management

Social Media

• Oversee the development and maintenance of pages on appropriate social media platforms, including the practice blog
• Supervise the creation of appropriate and engaging social media content
• Monitor and manage comments and questions that arrive via social media channels
• Develop and implement a strategy for handling negative reviews on sites such as Yelp
• Stay current with trends in the dental profession and social media in general

Personnel Requirements:

• Previous experience working as a receptionist, preferably in a dental or medical office setting
• Proficiency in using phone systems and scheduling software
• Strong communication and interpersonal skills
• Attention to detail and ability to multitask in a fast-paced environment
• Knowledge of dental terminology and procedures is a plus
• Ability to handle sensitive information with confidentiality

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the dental office.

Job Types: Full-time, Part-time

Pay: $22.00 - $30.00 per hour

Expected hours: 30 – 36 per week

Benefits:

• 401(k) matching
• Employee discount
• Opportunities for advancement
• Paid time off
• Paid training
• Uniform allowance

Healthcare setting:

• Dental office

Schedule:

• Every weekend

Experience:

• Dental receptionist: 2 years (Required)
• Computer skills: 2 years (Required)
• Dental office: 2 years (Required)
• Dental assisting: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person