Salary : $64,750.14 - $80,156.44 Annually
Location : 100 - Berea, OH
Job Type: Full-Time
Job Number: ADM-25-24
Department: Technology Department
Opening Date: 06/12/2024
Closing Date: 6/26/2024 11:59 PM Eastern
Description

TThe Ohio Turnpike is seeking an experienced End User Specialist to work in our Technology Department at the Ohio Turnpike. If you want to accelerate your career growth, you need to stop thinking about today. Instead, think year one and beyond. Bring your talents and goals to one of Northern Ohio's vital resources and join the future of transportation.
If you are interested, here's what we can offer you:

• Salary range from $64,750.14 - $80,156.44 annually
• Excellent pension, and health care benefits
• Paid leave and holidays
• Growth and advancement
• Educational assistance and reimbursement

The Ohio Turnpike & Infrastructure Commission provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Examples of Duties

Job Duties:

• Provide user support in person, by phone and remote connection, including hardware and software installation and troubleshooting. Create positive customer experiences with Commission's computer users. Foster strong professional relationships during all employee and public interactions.
• Install and maintain various systems in support of the organization's computer users, including endpoints (desktops, laptops, iPads/tablets, cell phones and other end-user primary computing devices), printers/print servers, and other connected peripherals.
• Manage and maintain the Active Directory (AD) environment, Group Policy Objects (GPO), and user accounts and permissions across other systems including but not limited to Microsoft 365.
• Author and effectively communicate necessary system outage notifications, technical documentation, standard operating procedures (SOPs), and job/work aids as needed
• Assist in management and maintenance of the OTIC disaster recovery strategy, including backup, replication and offsite storage.
• Maintain and work toward constant improvement of the Commission's process for user adds, changes and deletes (UACD) across all departments and business units.
• Support the Commission's overall security posture through advocacy of cybersecurity best practices, as well as supporting the organization's efforts in compliance with PCI-DSS and NIST CSF.
• Create and maintain accurate and timely system documentation including entering work details into the Commission's IT Ticketing System.
• Assist other departments with technology issues/projects.
• Perform any other duties as may be assigned by the Networking Team Supervisor, Technology Manager or Chief Information Officer

Major Work Characteristics:

• Working knowledge of various software systems in a Microsoft Environment (Microsoft Windows Operating System, Microsoft 365.)
• Comprehend a variety of technical material including end user device support (PCs, printers, audio/video equipment, related peripherals) and software deployment
• Experience with computer imaging and deployment best practices and techniques, familiarity with SCCM is preferred.
• Identify opportunities to improve efficiency and user experience; ensure quality user experience during support and installation activities.
• Keep up with industry trends that may be beneficial to Commission operations and provide the best experience possible for our customers.
• Ability to train and assist staff in using hardware and software efficiently.
• Create and maintain effective working relationships with a wide diversity of individuals in a variety of circumstances
• Maintain exemplary communication skills both verbally and in writing on complex technical and non-technical matters
• Assist with and participate in project activities as directed by the project manager •Adapt quickly to changes in priorities; prioritize tasks without direct supervision
• Self-motivated, proactive and attentive to detail
• Maintain security and confidentiality of data and information

Typical Qualifications

Education and Experience:

• Bachelor's degree or equivalent work experience in the information technology field.
• Two (2) years' experience in information technology end user support.
• Experience in dealing with stakeholders at all levels of an organization and in a diversity of disciplines.
• Exceptional interpersonal, oral, and written communication skills required.

Supplemental Information

Unusual Working Conditions

• Employee may be required to be on-call 24 hours a day, 7 days per week on a rotating schedule.
• Work involves both sitting for prolonged periods of time and work in the field at Ohio Turnpike facilities.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
Part-time employees who work an average of 30 hours per week over the course of a year, receive benefits on a pro-rated basis.
To learn more details, visit our benefits page.