Description

Summary/Objective

This position is responsible for working with the members of the meat department to learn and assist with all aspects of the retail meat business.

Position Responsibilities (Include but not limited to)

Product Management

• Learn the fundamentals of meat cutting under the supervision of the Meat Manager. 
• Perform various tasks, such as weighing meat, preparing the workspace, maintaining butchery equipment, rotating meat products, and cutting meat. 
• Train and work towards mastery of cutting, trimming, boning, grinding, and properly preparing meats such as beef, pork, poultry, and fish. 
• Prepare and place meat cuts and products in the display counter. 
• Train on achieving all food preparation guidelines, including full compliance with an established recipe program; ensure prepared food consistency, quality, freshness, and portion control. 
• Assist in processing all mis-picks, damaged goods, and credits within established guidelines and report information to the Meat Manager. 
• Learn the stocking standards that ensure high product quality, including rotation procedures. 
• Incorporate cleaning with stocking and rotation requirements. 
• Participate in physical inventory on a quarterly basis or more frequently if needed. 
• Learn the process of developing and maintaining product displays that create an exciting marketplace; strive to develop displays that pique customer interest and impact buying trends. 

Operations

• Adhere to all food safety and sanitation requirements. 
• Complete daily activities as assigned or needed; ensure daily tasks and assignments are accomplished correctly and in a timely manner.
• Participate in Meat Department staff meetings and store staff meetings as required.
• Maintain back room, walk-in coolers, and freezer in a safe, clean, and organized manner; store products in a manner that allows easy access to back stock.
• Use work-related equipment correctly under manufacturer guidelines. 
• Adhere to company guidelines for preventing internal and external loss, including risk management, accident prevention/safety awareness, and loss prevention. 
• Contribute to a productive, enjoyable work environment; foster working relationships that promote positive team morale. Effectively utilizes the Company’s Conflict Resolution programs as needed. 
• Give and receive input/feedback in a solution-based manner.
• Maintain a safe environment for customers and employees; ensure hazardous conditions are promptly handled appropriately.
• Effectively use telephone, paging, and voice mail systems professionally.
• Practice safe procedures when handling and storing cutlery.
• Fully capitalize upon training, mentoring, and coaching opportunities. 
• Actively identify methods/ways to improve job performance and further contribute to the department as a whole. Self-initiate training and consistently demonstrate accountability. 
• Readily accept delegated responsibilities and positively respond to the direction of the Meat Manager. 
• Accurately complete assigned projects within a given time frame. 
• Understand proper customer telephone order procedures and effectively follow department guidelines.

Customer Service

• Immediately greet all customers; demonstrate genuine enthusiasm and sincerity; customize the approach to meet customer needs and build rapport. Create customer loyalty through individualized service.
• Anticipate customer needs and questions related to products. 
• Effectively follow through with customers, including item requests, questions, and concerns. 
• Effectively shift gears to meet customer needs; move easily from greeting to providing product information, up-selling, closing the sale, thanking customers, and inviting them back. 
• Effectively assess customers’ needs and appropriately suggest products. 
• Offers customers opportunities to interact with products.
• Develop customer base by providing excellent customer service throughout the store.
• Readily inform customers about store layout, services, and activities (e.g., promotions and special products).
• Ensure all customer and other phone inquiries are handled with appropriate telephone etiquette, effectively providing consistent, friendly, and efficient service. 
• Maintain the Meat Department area in a clean, organized, customer-friendly manner; consistently provide customers with a professional, upbeat atmosphere.

Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions. 

Supervisory Responsibility

• None

Work Environment

While performing the duties of this job, the employee regularly works in a retail food environment with a diverse population and may be exposed to inclement weather. 

Travel

•  Some travel may be offered. 

Requirements

Required Education, Skills, and Experience

• Current Food Handlers Permit
• Ability to prioritize multiple tasks simultaneously and produce quality with deadlines. Responds with an appropriate "sense of urgency" when needed. 
• Excellent time management and organizational skills.
• Demonstrates a high level of self-motivation, takes initiative, and problem-solving
• Possess strong knowledge of food safety. 
• Excellent customer service and communication skills.
• Proven ability and willingness to interact and perform all job responsibilities professionally.
• Understands and adheres to strict confidentiality guidelines. 
• Ability to input and navigate computers and software.
• Proven ability to meet attendance requirements, dependable. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities in this job. Duties, responsibilities, and activities may change at any time, with or without notice.