9 OutToday.com Jobs near me
OutToday.com is Hiring a Help Desk Support Near New York, NY
Job Description
- We have an immediate need for a customer-service-centric Entry Level IT support professional
This fast-growing company has an excellent culture, and the team will train you on everything you need to know about their products to successfully support their customers.
- Balance incoming support calls, emails, and tickets at the same time
- Triage support requests based on urgency
- Provide troubleshooting assistance to internal customers with varying levels of technical ability
- Ability to solve problems and escalate accordingly in a fast-paced environment
- Provide technical support for Microsoft Office Applications and Office 365 products
- Communicate effectively to both external customers and internal employees/managers
- Continue to gain product and technical knowledge
- Bachelor's Degree or associate's degree in IT is a plus but not required
- Familiarity with working on a formal help desk using a ticketing system
- Comfort with working over the phone 100% of the time
- Excellent ticket tracking and documentation skills
- Strong customer service skills
- Ability to work independently and in a team environment
- Strong verbal and written communication skills
Job Summary
Full Time
$58k-71k (estimate)
09/09/2024
09/23/2024
outtoday.com
Bellevue, WA
<25
Specialty Trade in Construction
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The following is the career advancement route for Help Desk Support positions, which can be used as a reference in future career path planning. As a Help Desk Support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support. You can explore the career advancement for a Help Desk Support below and select your interested title to get hiring information.
