ABOUT US

Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work for six consecutive years from 2019 to 2023! Also recognized as a Top Workplace in the United States by USA Today in 2024! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every employee makes a difference, and together we impact the lives of our members and the communities that we serve.

Joining our team has its perks:

• Generous PTO including Birthday PTO
• Education Assistance
• Ample Growth Opportunities
• 401k Plan with Match Up To 5%
• 11 Paid Holidays
• Company Paid Group Life Insurance, STD, & LTD
• Affordable Insurance Plans
• Employee Loan Discounts
• And Much More!

POSITION PURPOSE

Responsible for preparing and reviewing all documents necessary for closing consumer loans accurately and according to the decision requirements, emailing, faxing, or mailing loan paperwork, distributing loans to branches, and coordinating closings with branch personnel. Monitoring and reviewing incoming loans from branches for accuracy and compliance. Setting up reconciliation and funding for indirect auto loans and leases. Maintaining files and answering or directing telephone calls.

NOTE:

This is not a remote position.

ESSENTIAL FUNCTIONS & BASIC DUTIES

• Prepares paperwork for review and closing. Orders any documents needed for review.
• Disburse loan according to loan decision requirements. Journals fees, collects insurance premiums, and any other costs associated with a loan, crediting to the proper general ledger account.
• Coordinates loan closings with branches. Closes loans as necessary.
• Completes research and resolves documentation errors or discrepancies. Forwards more complex probelms to Management.
• Maintains hold/mail files and suspense files according to the loan type and disbursement schedule.
• Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel.
• Completes loan processing duties in accordance with established policies, procedures, and regulations.

QUALIFICATIONS

Education/Certification:

High School Graduate or equivalent.

Required Knowledge:

Understanding of consumer loan products and services.
Knowledge of loan processing functions and related requirements and procedures.

Experience Required:

One to three years of similar or related experience.
Previous varied office experience preferred.

Skills/Abilities:

Strong typing abilities.
Good verbal public relations skills.
Well organized.
Ability to operate calculators, word processors, and other related computer applications.