Patient Specialist oversees the billing and remit of patient balances. Position handles patient communications as well as oversight of balances. Attention to detail is required.

Research and approve patient balances resulting from processed claims

Research and resolve accounts appearing on Follow-up Reports.

Make appropriate decisions and calls to patients to maximize reimbursement on accounts to be worked.

Correct all errors on patient balance reports using all available information.

Research and approve accounts for collections.

Research and process accounts for refunds.

Meet production and quality standards.

Assists in identifying current and/or potential billing issues specific to outstanding receivable

Presenting data to appropriate parties and partnering to develop resolutions

Participates in daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of branches

Ability to take patient phone calls and assist patients

Assist in other duties as assigned

Strong customer service Skills

Strong organizational skills with ability to multi-task

Experience with Outlook, Excel and Teams

Team players are a must

Knowledge of Athena EHR/EPM system a plus

Job Type: Full-time