Working at Kirtland Credit Union is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. Visit our careers page on our website to view our exciting opportunities and our fantastic benefits. This position is onsite but does have the potential to become hybrid.
We are currently seeking an Account Resolution Representative to join Kirtland Credit Union!

Join the rest of our teammates and become eligible for a generous benefits package that we offer:

• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match
• Paid time off with accrual starting from day one
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Paid holidays: In addition to New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day and President's Day.
• Fitness Reimbursement Program
• Employee Assistance Program
• Short- and Long-Term Disability
• Travel Assistance

This is what we'd like you to do:

As an Account Resolution Representative, you will be responsible for working with members to bring their delinquent loans current and maintaining a satisfactory delinquency ratio. Interacting with members, co-workers, attorneys, and other vendors as required. Supporting the credit union’s mission, vision, strategic goals, quality initiatives and service standards. Supporting and provide exceptional internal and external member service.

These are what your duties and responsibilities will be:

• Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members.
• Obtain from member the reason for delinquency and counsel the member on the various programs that are available when there is a hardship situation.
• Conduct collection efforts respectfully but with persistence and persuasiveness .
• Prepare documents for Attorneys when legal action is required.
• Maintain complete and current knowledge of all federal and state consumer credit collection laws and regulations, i.e. SCRA, FCBA, UCC, BK Laws, FDCPA, TCPA AND FCRA
• Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence.
• Support the credit union’s mission, vision, strategic goals, quality initiatives and service standards.

Required Knowledge:

• Thorough knowledge of collection procedures with strong knowledge of loan products such as consumer loans, credit cards, mortgages, and vehicle loan preferred.

Can you to bring to the table:

• High school diploma or GED required
• 1-3 years of relevant experience preferred
• Thorough knowledge of collection procedures with strong knowledge of loan products such as consumer loans, credit cards, mortgages and vehicle loans preferred.
• Strong communication skills (written and verbal)
• Strong multi-tasking and problem-solving skills
• Outstanding customer service skills

To apply for this exciting opportunity, visit our careers page at www.kirtlandcu.org/careers