*Description:*

Under the direction of the department Supervisor(s) and assistance of Lead Worker(s)/ LC2s, counsel student loan borrowers in resolving their delinquent accounts in an accurate, effective, and efficient manner. Responsible for handling inbound and outbound telephone calls in accordance with federal regulations, corporate objectives and department policies including those described in the Repayment Solutions Policies and Procedures manual. This was formerly Great Lakes Education.

They will start under the Default Guarantor Portfolio older cohort of borrowers (prior to 2010). Theyre 60 days passed due and theyll be making outbound call on a dialer. Call volume is increasing especially on the direct side. The payment pause ends in September and well have 4 years worth of people who need educating on their loans. Individuals could have 40 calls per week or 100s per week. Will start with outbound calls and then will get trained on inbound.

*Skills:*

customer service, call center, collections, wpm, Microsoft, Account Resolution, High School, GED, Financial services, Loans, bilingual

*Top Skills Details:*

customer service, call center, collections, wpm, Microsoft, Account Resolution, High School, GED,Financial services

*Additional Skills & Qualifications:*

Must: - 2 years of customer service experience

Proven written and verbal communication (Verify with references)

40 WPM (Verify via typing test)

Good attendance (verify thru references)

High School or GED

*Experience Level:*

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.