Museum Store Associate (Temporary, Part-Time)

Museum Store

Reporting to the Senior Manager, Retail & Merchandising, the Museum Store Associate is responsible for providing outstanding customer service while working front-of-house and online retail at the Museum's stores. The position processes and sells museum merchandise, exhibition catalogs, books, apparel, jewelry, stationery, kids products, home items, and LACMA memberships on a register/computer using point of sale programs. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies, including the general public, members, donors, VIPs, and staff.

Responsibilities

* Operates a register/computer and receives payment for sale transactions while maintaining strict attention to cash handling accuracy

* Actively promotes, sells, store merchandise and LACMA memberships

* Processes online and special orders

* Gift wraps merchandise

* Takes inventory of merchandise stock and maintains stock levels on the sales floor, and maintains store displays

* Tags and stickers merchandise

* Actively demonstrates a customer-first attitude by exemplifying excellent internal and external customer service skills at all times

* Maintains a conversational knowledge of LACMA's general policies and procedures, membership programs, and the exhibition and programming schedule

* Shares factual and necessary information with colleagues, visitors, and members via excellent written and verbal communications

* Attends various training sessions as scheduled

* Escalate any customer service issues, complaints, or unanswerable questions to the LACMA Store management team

* Maintains regular and reliable attendance

* Performs other duties or special projects as assigned

Benefits

* The expected hourly pay for this Los Angeles, CA based position is $18.00 - $19.00, subject to change, and the position is eligible for LACMA's comprehensive benefits package, including pension plan

* LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience

Qualifications

* At least one year of retail experience in a high volume and customer service focused setting

* Background in Art History preferred

* Strong skills in point of sale software, preferably in Erply and Shopify

* Basic math skills

* Must operate with attention to detail and strong organizational skills while managing a continuous workflow

* Open availability including holidays, nights, and weekends