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Museum Store Associate (Temporary, Part-Time)
Museum Store
Reporting to the Senior Manager, Retail & Merchandising, the Museum Store Associate is responsible for providing outstanding customer service while working front-of-house and online retail at the Museum's stores. The position processes and sells museum merchandise, exhibition catalogs, books, apparel, jewelry, stationery, kids products, home items, and LACMA memberships on a register/computer using point of sale programs. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies, including the general public, members, donors, VIPs, and staff.
Responsibilities
* Operates a register/computer and receives payment for sale transactions while maintaining strict attention to cash handling accuracy
* Actively promotes, sells, store merchandise and LACMA memberships
* Processes online and special orders
* Gift wraps merchandise
* Takes inventory of merchandise stock and maintains stock levels on the sales floor, and maintains store displays
* Tags and stickers merchandise
* Actively demonstrates a customer-first attitude by exemplifying excellent internal and external customer service skills at all times
* Maintains a conversational knowledge of LACMA's general policies and procedures, membership programs, and the exhibition and programming schedule
* Shares factual and necessary information with colleagues, visitors, and members via excellent written and verbal communications
* Attends various training sessions as scheduled
* Escalate any customer service issues, complaints, or unanswerable questions to the LACMA Store management team
* Maintains regular and reliable attendance
* Performs other duties or special projects as assigned
Benefits
* The expected hourly pay for this Los Angeles, CA based position is $18.00 - $19.00, subject to change, and the position is eligible for LACMA's comprehensive benefits package, including pension plan
* LACMA is committed to providing its employees with valuable and competitive benefits as a core part of a strong overall employee experience
Qualifications
* At least one year of retail experience in a high volume and customer service focused setting
* Background in Art History preferred
* Strong skills in point of sale software, preferably in Erply and Shopify
* Basic math skills
* Must operate with attention to detail and strong organizational skills while managing a continuous workflow
* Open availability including holidays, nights, and weekends
Full Time
$31k-40k (estimate)
06/11/2024
06/30/2024
The following is the career advancement route for Museum Store Associate positions, which can be used as a reference in future career path planning. As a Museum Store Associate, it can be promoted into senior positions as a Retail Third Keyholder that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Museum Store Associate. You can explore the career advancement for a Museum Store Associate below and select your interested title to get hiring information.