About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe. Position Overview: Responsibilities will include: Providing exceptional client services, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store. The Sales Lead will refer all duties which require managerial experience and/or approval to the Store Manager (e.g. disciplinary action, hiring, and terminating associates). Primary Responsibilities/Accountabilities: Embraces our values & sets an example through his/her behaviors Responsible for compliance with all ANN INC. practices and procedures Additional responsibilities as assigned by the Store Manager or Co-Manager Sales Lead Responsibilities In addition to Sales Associate roles of providing excellence in delivering the Client Experience, the Sales Lead is responsible for supporting the Store Manager and CO-Manager in overseeing the operational functioning of the store including, but not limited to: Supporting the business strategy & adjusting to effectively reach goals Driving revenue by proactively managing the client experience while effectively performing Manager On Duty responsibilities – Assuming the MOD role when Store Manager/Co-Manager is not on the floor Utilizing tools to ensure a client-focused team environment Driving volume & anticipating clients’ needs while communicating store metrics & individual performance to motivate associates Coaching Associates “in the moment” on client interactions & performance to maximize productivity & capture client opportunities Possessing keys to the store, performing opening and closing procedures in the absence of management (e.g., opening/closing registries, opening checkli9sts, bank deposits, filling in, recovery, cleaning, retrieves/send email, review AT Web, accepts/receives shipment Assuming PIN and signature privileges for register functions requiring approval Utilizing reports to make effective merchandising decisions & style the store in Division standards Leveraging tools, assessing and taking action to drive operational excellence through Stanard Operating Procedures (SOP’s) Ensure optimal coverage and productivity in all areas of the store through scheduling appropriately Complete daily tasks to ensure store runs smoothly and meets all ANN INC. standards and guidelines Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines Treats others fairly and with respect, valuing differences Position Requirements: Client Service: Ensures that the client remains the top priority while balancing required tasks and overall store operations Store Operations and Organization: Ability to organize, delegate, prioritize assignments, and meet deadlines Merchandising: Knowledge of visual standards and techniques, and ability toimplement and maintain with ANN INC.’s guidelines Accuracy: Ability to handle cash and provide change without error. Ability to prepare nightly deposit as necessary. Captures accurate information for all transactions including signatures, addresses, and original receipt data Communication: Communicates effectively with Clients, Members of Management, Buyisness Partners, and Store Associates Schedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room and office Educational Requirements and Experience: Minimum Requirements: High School Diploma or GED Minimum six months Sales Associate experience with ANN INC. or equivalent experience with another retailer in a position of sales associate or higher Part-time or full-time managerial experience preferred Location: Store 3135 - Norfok Premium Outlets - ANN - Norfolk, VA 23502 Position Type: Regular/Part time Equal Employment Opportunity The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business. The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process. Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law. NOTE: For quick results, enter a city or mall name in the search to narrow the list of opportunities. KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, LOFT, Lane Bryant, and Talbots. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. To reduce potential fraud, we remind all applicants: • It won’t cost you money to apply for a job with us. Our brands will never ask for money – that includes a wire transfer or a credit card. There will be no charge for equipment, background checks or other expenses in submitting a job application with us. • We will never ask for your bank account information as part of the interview process. Your bank account information should only be entered during the onboarding process after you are hired to set up direct deposit of wages. • Interviews will be conducted in-person or through a secure video call, using a teleconference application that uses email addresses only (not telephone numbers). • Watch closely for email addresses with misspelled or “spoofed” company names in communications during the interview process. Examples of suspicious addresses include “Info@company.net” instead of “Info@company.com,” and misspelled company names like “Info@companie.com” or “Info@compaany.com.” • If you do apply to our Brands through an official job board site rather than using our official website (https://www.ascena.com/home/our-careers/work-with-us/), report suspicious communication immediately to the site or platform used to submit your job application (such as an official job board site). • If you have any questions or are not sure if you’ve applied to our Brands, please reach out to myHRSupport@AscenaRetail.com to confirm. • If you believe you may be a victim of a scam, please contact your local law enforcement.