Reporting to the Executive Director (ED), the Chief Operating Officer (COO) at Cross Roads House (CRH) will be in charge of day-to-day shelter operations, finance and human resources, information technology, and physical facilities. The COO will be directly responsible for all HR matters for the entire organization. The COO will work in partnership with the ED on strategic planning, the development of the annual operating plan and budget, and the establishment and oversight of operational and financial controls, policies, and procedures.

Direct reports will include the Shelter Director, Finance Director, Facilities Manager, and Kitchen Coordinator. The Program Director and Director of Development and Communication will have a dotted line to the COO, but these positions will remain direct reports to the ED.

More than any role, the COO position is an implementer and collaborator whose day-to-day hands-on approach complements the ED’s vision and allows the ED to network in the community, create collaborations and support funding.

Duties and responsibilities:

• Manage day-to-day internal CRH operations.
• Collaborate with the Finance Director to improve financial reporting, auditing, and accounting and internal control Manage all human resources matters for the organization, including employee recruiting and hiring, employee relations, compensation, benefits, training, and discipline and terminations.
• Conduct assessments of and develop and implement CRH policies and procedures.
• Oversee all IT matters, including IT infrastructure, hardware, software, systems, and controls.
• Supervise and collaborate with the Facilities Manager to oversee facilities planning and management.
• Supervise and collaborate with the Kitchen Coordinator to oversee kitchen operations.
• Work with the ED to develop the annual operational budget in line with CRH vision and mission.
• Serve as back up to the ED, Finance Director, and Program Director in the event any of these three becomes temporarily unavailable.
• Oversee all vendor relationships.
• Serve as part of the on-call team for overnight and weekend shelter management coverage.

Minimum Qualifications:

• Bachelor’s degree, master’s degree preferred, or equivalent business experience.
• Minimum of five years of organizational operations experience in a senior leadership role, preferably in a nonprofit/social service environment.
• Extensive experience in financial, accounting and IT systems.
• Experience in HR oversight.
• Strong leadership and organizational skills.
• Experience managing diverse departments and staff.
• Strong technical, writing, and communication skills.
• Self-starter and out-ot-the-box thinker that understands our clientele and is looking to improve client services.

Cross Roads House offers a competitive salary and benefits based on skills and experience.

To apply, please send cover letter and resume to:

Will Arvelo, Executive Director

Cross Roads House

600 Lafayette Road

Portsmouth, NH 03801

w.arvelo@crossroadshouse.org

(603) 436-2218

About Cross Roads House:

Cross Roads House, established in 1982, is New Hampshire’s second largest homeless shelter. Our mission is to offer shelter, respect and collaborative solutions to unhoused individuals and families who aspire to return to permanent housing and thrive in their community. Serving Rockingham and Strafford counties in NH and southern York County in ME, CRH offers both emergency and transitional shelter, as well as individualized case management, access to partner services and supportive programming that sets our residents up for success when returning to permanent housing.

CRH is open 24 hours a day, 365 days a year. Staff are available around the clock to meet the immediate needs of our residents, provide safety and work with them to achieve their housing goals as soon as possible. Our work is bolstered by a diligent and active board of directors, as well as a longstanding commitment from the surrounding community through financial and in-kind donations, volunteering and partnerships with other local organizations. We stand by our mission as thought leaders in the space of housing advocacy as well, working with local and state leaders to address issues of affordable housing and building a community where everyone is given the chance to find a home and to thrive.