Position Summary:
The Assistant Manager reports directly to the General Manager and requires little direction in performing their job functions and leading the restaurant team. This position is responsible for managing and executing all dining room and kitchen functions to established Pei Wei operational standards. The Assistant Manager must effectively communicate with all levels of employees and management and assumes all leadership responsibilities over the restaurant when the General Manager is not present.
Essential Functions:
* Handles guest service issues professionally and with composure
* Fosters a safe, respectful and quality employee experience
* Partners with the GM to identify and address opportunities to increase business results using the P L
* Accountable for following and executing all state safety and sanitation guidelines
* Consistently ensures proper timing and production of all food orders
* Supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
* Is responsible for maintaining all product quality standards by performing regular line checks
* Thoroughly completes all prep lists, order guides, and all cost and food inventories
* Supports the goals of the business (including but not limited to food costs, labor, and team member retention).
* Supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
* Is responsible for assisting the General Manager in recruiting, hiring, training
* Acts as a goodwill ambassador to the community of Pei Wei
* Is responsible for regular repairs and maintenance of the restaurant
* Is responsible for assisting the General Manager in the development of other managers and Shift Leaders
* Is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
* Partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals.
Requirements:
Experience:
* External Candidates: 2 years management experience
* Internal Candidates: 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1-year pervious restaurant management experience
Education:
* High School diploma or GED preferred
Competencies:
Decision Making
* Applies data from multiple sources as well as experience to support fact-based decisions
* Makes decisions in a timely manner
* Decisions balance urgency with long-term execution
* Decisions demonstrate good judgement
Adaptive Learning
Enjoys the challenge of unfamiliar tasks
* Quickly grasps and applies new concepts
* Leverages previous experiences and learning to solve new problems
* Reviews successes and failures for clues to drive future improvement
Four-wall Focus
* Completes FOH and BOH certification
* Is equally competent in FOH and BOH
* Has the knowledge and ability to train team members in all positions
* Recognizes how FOH and BOH impact each other and the overall guest experience
Coaching Performance
* Consistently observes team member behaviors and identifies frequent coaching opportunities
* Provides constructive coaching in a manner which builds team member confidence and performance
* Models desired behaviors to support coaching
* Provides ongoing feedback on previously coached behaviors and shows how those behaviors drive improved results
Working Conditions:
* Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs. during a shift
* Must be able to stand and walk for periods of eight to ten hours in length each shift
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company is an equal opportunity employer and will provide reasonable accommodations to the employee to perform the essential functions of the position.