Team Lead Warranty (German speaking)

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

Responsibilities

• Respond Warranty direction (service excellence and operation issues)
• Daily distribute tasks between employees
• Monitor employees' check-ins/check-outs/overtimes
• Monitor orders within their warranty period (being processed/sent)
• Process and register conflicting requests
• Manage employees' workloads and their performance
• Timely update all necessary documents and work manuals
• Assist employees of other departments in matters related to cross-functional processes
• Train new employees and mentor the team.
• Control budget
• Onboard, mentor, and grow the careers of all team members
• Provide coaching to improve the performance of team members and drive accountability
• Plan, direct, supervise, and coordinate work activities of direct reports.

Required Qualifications & Experience

• Expertise in customer care, metrics, and the company’s internal procedures
• Knowledge of warranty processes and service operations, specifically according to German legislation
• Experience in task distribution, workload management, and performance monitoring within a team.
• Proficiency in tracking and managing orders within warranty periods.
• Ability to process and resolve conflicting requests efficiently.
• Experience in onboarding, mentoring, and coaching employees to enhance team performance.
• Knowledge of budget control and cost management.
• Strong documentation and process management skills, including updating manuals and work instructions.
• Excellent cross-functional collaboration skills to assist other departments.
• 1 years in-house would be a plus
• Higher education or undergraduate level education
• German: C2 or native, Russian: B2 are required; English: B2 nice to have

Skills & Competencies

• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to handle multiple priorities in a fast-paced environment
• Proficiency in performance evaluation and accountability management
• Analytical mindset with attention to detail
• Ability to motivate and develop employees' careers

We offer

• Competitive salaries based on your professional experience
• Fast growing international company with stable employment
• Annual vacation and 1 additional day off on your birthday
• Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
• Free English and German language classes
• Referral Program with attractive incentives
• Flexible working hours and hybrid work.