caplog-x GmbH, based in Leipzig and Essen, is a reliable partner for the design, development and operation of secure IT solutions and OT environments in the field of critical infrastructures. Whether hydrogen transportation, charging management for electric buses or the comprehensive support of SCADA, management and communication systems: As a full-service provider with our own data centers and leading cloud solutions, we not only support the energy transition, but also help industrial and business customers in other sectors to solve their IT problems. We owe our success to the outstanding expertise and commitment of our more than 60 employees, the trust of our customers and partners and a solid shareholder structure in the background.
We are currently looking for a full-time (38 h per week) for the Leipzig location
IT Service Manager (m/f/d)
Your new area of responsibility
- Supporting our customers in their day-to-day business in all areas of IT requirements management, which you will actively help to shape and further develop
- Competent consulting for managed IT infrastructures and development of customized solutions and processes in close cooperation with our operations teams
- Support with the introduction of IT solutions and ensuring trouble-free operation by creating operating concepts and continuously maintaining master data in the central CMDB
- Conducting regular service review meetings with our customers
- Preparation of IT-specific offer documents and coordination for cost calculation directly with your colleagues
Your Qualifications
- Completed technical/university studies in the fields of business informatics, electrical engineering and information technology, computer science or a comparable IT education
- At least 3 years of professional experience in the field of IT requirements or problem management
- Excellent communication skills, a high degree of service orientation and professional interaction with customers and service providers
- Strong analytical skills, very quick comprehension and an independent, structured and solution-oriented way of working
- Very good German and good written and spoken English skills
- Knowledge of ISO/IEC 27001, ISO/IEC 20000 or ITIL as well as the description of business processes is an advantage
Our services
- Performance-related remuneration plus additional benefits
- Flexible working hours (flexitime) and home office option after induction
- 30 days' vacation and additional time off on Christmas Eve and New Year's Eve
- Targeted onboarding process and extensive induction training by the
- Individual further training opportunities
- Extensive IT equipment in the office and home office
- Open and respectful communication
- Attractive employee discounts, events and team-building measures
- Subsidized canteen meals
- Tea kitchen with free fruit, coffee, tea and water
- Very good transport links and plenty of parking spaces
Find out more at caplog-x.com/careers ( https://caplog-x.com/karriere-it-jobs-in-leipzig /) and on kununu ( https://www.kununu.com/de/caplog-x3 ) !
Have we piqued your interest?
We Look Forward To Receiving Your Application! Please Send Your Complete Documents, Stating Your Earliest Possible Starting Date And Your Desired Salary, By E-mail As a PDF File To Ms. Nina Stark
bewerbung@caplog-x.com
Additional Information
Requirements for the applicant:
Advanced knowledge: IT service management according to ITIL, customer consulting, customer support
Demo