Technical Support Specialist (M/F/D)

YOUR JOB:

Are you passionate about delivering the best customer experience? Do you know how to navigate complex products and strive to become the go-to expert? Are you a tech-savvy problem solver eager to take on a hands-on role where you'll learn, build, and automate processes? Then, join DataGuard’s Team!

LET’S PROTECT THE PEOPLE BEHIND THE DATA

:We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 270 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks

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WHAT YOU'LL BE DOING

• You are the first point of contact for our clients when our platform does not behave as expected.
• You create trust and troubleshoot issues until a resolution is delivered.
• You collaborate with Product & Engineering teams when bugs or feature requests fall outside your scope, advocating for customers internally.
• You identify manual and repetitive tasks, introducing new processes, documentation, and automation to enhance customer experience.
• You have German (B2 ) skills and can confidently handle client calls.
• You have English (B1/2 ) skills and can communicate effectively with clients and internal teams.
• You can navigate and master complex product suites.
• You have B2B experience and can support business clients.
• You are proficient in Salesforce, SQL, Python, Bash, or IT networking.
• You will challenge the status quo, optimize processes, and automate low-value tasks.

WHAT YOU'LL GET IN RETURN

• The freedom, trust, and tools you need to do what you love and make an impact in a purpose-driven company.
• A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.
• A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
• The possibility to develop into a mentoring path to empower and push up-and-coming talent
• Possibility and budget to further develop existing or new skills.
• Lots of responsibility and the possibility to actively shape and define the future of security and compliance.

WHAT YOU’LL NEED TO STRIVE IN YOUR NEW POSITION

• You thrive on delivering exceptional service and making every interaction count.
• You easily navigate complex products, break down their functions, and explain them with clarity.
• A natural with technology, you embrace learning by doing and continuously improving your skills.
• You confidently handle customer requests over the phone in German.
• You are comfortable communicating in English.
• You love tackling new challenges, driving impactful projects, and making a real difference for your colleagues, customers, and the company.

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS

No matter your origin, ethnicity, gender identity, religion or individual requirements, at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!