IT Support Specialist - 1st Level (f/m/d)

Your mission

• You are the first point of contact for customers, take calls and tickets and prioritize them independently
• You are committed to solving underlying problems
• You forward complex issues to our level 2 experts
• You ensure that problems are resolved quickly and in a customer-friendly manner
• You maintain accurate tracking of customer interactions and issues in our ticket system
• You provide excellent customer service and show empathy in supporting customers
  
  

Your profile

• You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
• You speak English and German at C1 level
• You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
• You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
• You work with a hands-on mentality
• You seek to join a company that values participation and encourages initiative
  
  

Why us?

• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
• Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
• High responsibility and ownership from day 1
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
• Office in Munich and Berlin-Mitte
  
  

We are looking forward to your application!

The deeploi Team

About Us

Make millions of people work better every day.

We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.

deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.

IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.