DHL Express - a company that connects people!
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune MagazineDHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today.
Role Purpose
- Provide comprehensive administrative support to the SVP of Digital Customer Solutions (DCS), focusing on internal communications, training support, and employee engagement initiatives.
- Work under general supervision while providing personal admin services and assistance.
- Exercise discretion and judgment on occasion and provide courteous, responsive, and accurate information.
We're looking for a Training and Support Analyst based in Bonn, Germany.
How will you contribute to the success of DHL?
Internal Communications Support
- Manage and update internal communication platforms (SharePoint, Teams, etc.) to ensure effective dissemination of information.
- Develop and distribute internal newsletters, announcements, and strategic communications, ensuring consistency across all channels.
- Collaborate within BIT and other departments to ensure communication tools are effective and up-to-date, and train employees on their use.
- Collaborate with product teams to create and maintain comprehensive training materials for the product portfolio, ensuring accuracy and relevance.
- Support Product Managers to conduct training sessions and webinars for region/countries, focusing on new capabilities to enhance digital customer experience.
Support for Employee Engagement Initiatives
- Assist in the execution of the employee engagement strategy, including team meetings, recognition programs, employee surveys (EOS), team huddles, learning sessions, and town halls.
- Help coordinate team events (e.g., workshops, town halls) to enhance relationships and improve team dynamics.
- Assist in managing onboarding processes to effectively integrate new employees, ensuring they feel welcomed and informed.
General Admin Support
- Coordinate and manage calendars, scheduling meetings, and appointments.
- Organize travel arrangements, including booking flights, accommodation, and transportation.
- Prepare and process expense reports and other administrative documents.
- Assist in the planning and execution of company events and meetings.
Do you have what it takes?
- Excellent oral and written communication skills in English and German.
- Strong proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and in SharePoint and Teams.
- Ability to analyze and synthesize information to support decision-making and strategic initiatives.
- Initiative, proactiveness, and a strong sense of responsibility.
- Energy, stress tolerance, and the ability to manage multiple priorities effectively.
- Discretion and accuracy in handling confidential information.
- Strong attention to detail and problem-solving skills.
- Commitment to excellence in a cross-regional environment, effectively managing tasks across different time zones.
- Good networking skills and personal judgment.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
☸ DHL Express Global Head Office Fritz-Erler-Strasse 5 53113 Bonn
Recruitment Team
DHL International GmbH
Fritz-Erler-Strasse 5
53113 Bonn
Demo
Schkeuditz, Saxony
Full Time