IT Service Manager Enterprise Applications

Shape a World-Class IT Service Management Landscape with Us!

Are you passionate about IT Service Management and looking for a role where you can optimize global IT processes and elevate business application services to the next level?

Join our international IT team and help us build a best-in-class ITSM strategy for our Enterprise Applications. With your expertise in ITIL-based service processes, you will play a key role in ensuring the stability, performance, and continuous improvement of our IT landscape.

Responsibilities

• Manage and optimize IT Service Management (ITSM) for Enterprise Applications
• Develop and enhance ITSM processes in accordance with ITIL standards
• Ensure high service quality and efficiency for IT processes, especially for ERP and Business Applications
• Lead and coordinate Incident, Problem, and Change Management processes
• Proactively monitor IT services to detect and address potential bottlenecks or system failures early
• Work closely with internal business units, international IT teams, and external service providers
• Implement measures for continuous service improvement and process automation
• Track SLAs and KPIs, generate reports, and provide data-driven insights
• Support the implementation of new ITSM tools and automation strategies
  
  

Profile

• A degree in (Business) Informatics, Computer Science, or a related field
• Several years of experience in IT Service Management, ideally focused on Enterprise Applications and ERP systems
• Strong knowledge of ITIL methodology (certification is a plus)
• Experience in managing IT service providers and working with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira)
• Analytical and solution-oriented mindset with a structured and proactive approach
• Fluent in English (written and spoken) for international collaboration. A good knowledge in German is desirable.
• Strong communication skills with the ability to translate technical concepts into business language
  
  

What you can look forward to

• Pleasant working atmosphere, flat hierarchies and short decision-making processes
• International working enviornment at a global player with strong ice cream brands
• 30 day vacation plus 24.12. & 31.12.
• Cooperation with gyms, a company canteen, corporate benefits & business bike leasing
  
  

Contact person

You can reach Sophie at 0541 9999-160.