Sample Dispatch Coordinator (M/F)

Laboratoire national de santé

(Luxembourg public institution) is recruiting a

Sample Dispatch Coordinator (m/f)

Ref°624

Type of contract: Full-time and undetermined duration contract (CDI)

for the National Center of Genetics for a permanent position on a full-time basis (40h/week).

About the Laboratoire national de santé:

The « Laboratoire national de santé » (LNS) is a public institution under the supervision of the Ministry of Health and Social Security in Luxembourg. As a multidisciplinary institute, it is made up of four diagnostic departments in the fields of medical biology, microbiology, forensic medicine and health protection. It also houses two national centers, one in the field of Pathology and the other in the field of Genetics. All activities are supported by support services forming the administrative and financial department.

The mission of the LNS is to develop analytical and scientific expertise related to the prevention, diagnosis and monitoring of human diseases and to ensure the role of a national control or reference laboratory as well as to carry out forensic tasks. The institution also contributes to the development, harmonization and promotion of technical laboratory methods in close collaboration with local and international analytical laboratories. Within the scope of its responsibilities, the LNS is also leading research and teaching activities in collaboration with partners in Luxembourg and abroad.

With its modern infrastructure in line with the recent evolution of medical and analytical sciences, the LNS is an ambitious laboratory with innovative projects that increase its expertise in public health.

About the position:

We are looking for a highly organized and detail-oriented professional to oversee the receipt, dispatch and subcontracting of laboratory samples in a diagnostic genetic laboratory. The ideal candidate will be responsible for managing the receipt and distribution of samples, ensuring efficient processing and coordinating subcontracting processes. The person will be responsible to lead a team for this task composed of two laboratory technicians and a secretary. This role requires close liaison with internal laboratory units, physicians and external subcontracting laboratories

Responsabilities:

• Participate in the daily management of the diagnostic samples and requests for testing (medical prescriptions);
• Set up and manage the handling of samples, including reception, registration and dispatching to internal laboratory units or external facilities;
• Review received samples and test requests, identifying the requested test(s) and assessing their medical relevance in collaboration with the referring medical doctor;
• Select the appropriate subcontracting laboratory and coordinate testing procedures in a pre- and postnatal context;
• Supervise sample shipments, ensuring proper handling and compliance with regulations;
• Monitor and follow up on urgent/prenatal shipments to ensure timely processing;
• Manage non-conformities and complains related to samples and requests;
• Manage results of subcontracted tests, including reception, verification, communication to prescribers and billing;
• Address and resolve requests from prescribers and maintain effective communication;
• Develop and update Standard Operating Procedures (SOPs) for dispatching and subcontracting workflows;
• Oversee the accreditation of processes, ensuring compliance with standards and regulations;
• Train and supervise the technicians involved in these processes.

Profile:

• PhD degree in Genetics, Biomedical Sciences, Laboratory Technology, or a related field;
• Minimum of years of experience in genetic diagnostics and/or molecular biology in a diagnostic setting;
• Keen interest for human genetics and/or cancer genomics;
• Ideally extensive experience in handling of laboratory specimens, logistics, and the organization of efficient subcontracting processes;
• Familiarity with accreditation and compliance requirements, including ISO15189 quality management;
• Experience with Laboratory Information Management Systems (LIMS) and bioinformatics tools is an asset;
• Willingness to take on responsibility and drive process improvements;
• Excellent organizational and problem-solving skills;
• Strong communication and teamwork abilities;
• Ability to work under pressure and manage urgent tasks efficiently;
• A team player with a strong sense of urgency while maintaining a positive and supportive work environment;
• Mandatory fluency (spoken and written) in English and either French or German. Luxemburgish will be considered as an asset.

If you meet the above profile and wish to apply, please submit your application (CV and Cover Letter) via our website. Your application will be treated with confidentiality.

At the final stages of the recruitment process, the successful candidate will be asked to provide supporting documentation such as, copies of diplomas and certificates of employment. An official criminal record (bulletin no.3) will also be required for consultation purpose.