IT Support Engineer

Job Description:

Job Title: IT Support Engineer (m/f/d)

Location: Viernheim, Germany

Essential Duties and Responsibilities:

• Act as a single point of contact for IT-related issues and requests.
• Provide support for LIS (Laboratory Information System).
• Cover first line IT support services including incident and request management.
• Troubleshoot and resolve common technical problems.
• Escalate complex issues to the IT Operations Team and related platforms.
• Maintain accurate records of all incidents and requests using the IT service management system.
• Assist in the deployment and configuration of new hardware and software.
• Provide user training and support to ensure efficient use of IT systems.
• Collaborate with other IT team members to ensure a high level of service delivery.
• Monitor IT systems and infrastructure to ensure optimal performance.
• Participate in IT projects as required.
• Local engagement on IT relevant requests
  
  

Experience & Skillset required:

• Experience in a similar IT support role.
• Certifications in ITIL.
• Understanding of cybersecurity principles and practices
• Experience with supporting a Laboratory or healthcare environment would be beneficial.
• Proficiency in German and English; French is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Experience with IT support and incident management.
• Knowledge of IT service management frameworks (e.g., ITIL).
• Familiarity with common IT systems and software (e.g., Windows OS, MS Office, networking fundamentals).
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.
• Good organizational skills and attention to detail.
• Travel to Antech sites for onsite support activities
  
  

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90 reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Antech is part of Science & Diagnostics, a division of Mars Petcare — and we are dedicated to one purpose: creating A BETTER WORLD FOR PETS™. Through comprehensive veterinary care, nutrition, breakthrough programs in diagnostics, wearable health monitoring, DNA testing and pet welfare, our 100,000 Petcare Associates help pets in more than 130 countries.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.