Your Role And Responsibilities
- Being the first point of contact to MiSUMi`s customers
- Responsible for processing tasks such as quotation and order entry according to customers request, modify existing orders, communication to customers via different media e.g through email, phone and ERP system to answer all upcoming customer inquiries
- Claim management
- Cooperating with other departments such as Sales, Logistics, Accounting, IT or our Suppliers
Your profile
- Fluent written and spoken German, English and French are a must, any additional language is a plus
- Commercial education; Bachelor's Degree is a plus
- 1-3 years’ experience in the field of customer care operations or similar customer-related field
- Solid skills in the use of Microsoft Office applications and customer ordering management tool
- Multiskilled person with multitasking capabilities
- Exceptional communication skills towards team and cross departments
Why us?
Hybrid working: We offer you flexible working between digital work from home and a modern office in the center of Frankfurt (3 days remote / 2 days office). - FULLY REMOTE within the EU is possible
Training & Development: We give our employees individual training opportunities to develop their skills. In addition, we offer an e-learning platform where you can access various modules from different subject areas at any time.
Jobticket / JobBike: You will receive a Jobticket from us. We also get our employees on bikes – select a JobBike and start cycling.
Health care: Your health is important to us. That's why you benefit from our regular check-ups and our health week with various workshops.
Gym: With us you can stay fit in our in-house gym, whether before work, during your lunch break or after work.
Childcare: We support you in getting a place in the in-house kindergarten in St. Martin Tower (depending on availability).
Other benefits: We want our employees to feel comfortable. That's why we also offer other benefits, such as employee events, corporate benefits or the restaurant in the St. Martin Tower.
Whether certain benefits apply to you depends on whether you work hybrid or fully remotely.
Your contact person
Mordehy Karminsky
About Us
MiSUMi Europe is not like any other company
Our journey starts with Konichiwa (こんにちは) - Because with us Japan meets Europe
We MISUMI, a Japanese group, rely on capable, culturally open and motivated employees in Frankfurt. With more than 20 million products worldwide and 80 trillion configuration possibilities, we are setting new standards in automation technology as well as for stamping dies and injection molding applications
We offer an exciting and international work environment in connection with performance-based remuneration and opportunities for career development within the company. Join MISUMI and become a part of our team!
Diversity is an important part of our global corporate culture. Therefore we are pleased to receive applications from severely disabled people, who are given preference if they have the same qualifications.
Demo
Kalbach, Hesse
Full Time