Head of Implementation DACH (m/f/d) - eCommerce - from €70k base + bonus

Your opportunity to scale an international eCommerce SaaS player across DACH.

The Business:

This fast-growing eCommerce SaaS company is on a mission to transform the way merchants scale their businesses across marketplaces and digital channels. Backed by strong product-market fit and a rapidly expanding customer base, they’re now entering their next phase of growth in DACH – and they’re looking for entrepreneurial leaders to help drive it.

With an advanced, modular platform already gaining traction in key European markets, the business is now focused on scaling operations, implementation, and customer success in the German-speaking region.

The Role:

As Head of Implementation – DACH, you will play a pivotal role in launching and growing the business's presence in the region. From onboarding new customers to building an implementation team and partner ecosystem, you will shape the post-sales journey and ensure a smooth transition from closed-won to go-live.

You’ll have the autonomy to design and own operational processes, drive product feedback loops, and establish high standards for merchant success in one of the most strategic growth markets.

What You Will Be Working On:

Customer Onboarding & Implementation Leadership

• Design, build, and continuously evolve customer onboarding processes for merchants across verticals.
• Take full responsibility for the post-sale experience, including go-live success.
• Lead and scale a high-performing implementation team within the DACH region.

Partner Ecosystem Development

• Develop and launch a 3rd-party partner program to accelerate onboarding.
• Define partnership models, program requirements, and drive partner acquisition.
• Establish long-term strategic collaborations with service providers in the DACH eCommerce ecosystem.

Product & Process Improvement

• Act as the voice of the DACH customer – identify and prioritize product enhancements to fuel growth.
• Collaborate closely with the product and engineering teams to translate feedback into development roadmaps.

Knowledge & Support Infrastructure

• Collaborate with the Content Team to expand the knowledge base and self-serve tools.
• Build and uphold high customer support standards tailored for DACH merchants.

What You Bring:

• 5 years of experience working with eCommerce software solutions.
• Proven success in building, scaling, and leading technical or implementation teams.
• Strong track record of ownership in high-responsibility roles.
• Deep understanding of the DACH eCommerce ecosystem (marketplaces, platforms, WMS/ERP systems, fulfillment providers).
• Independent and organized work style with the adaptability needed for startup environments.
• Outstanding communication skills, with the ability to explain technical topics clearly.
• Willingness to travel for client visits and industry events.
• Strong attention to detail and a high-quality bar for process and execution.

What You Will Get In Return:

• Permanent employment contract.
• 30 vacation days plus December 24th and 31st off.
• Hybrid work model.
• Attractive salary with performance incentives.
• A motivated, supportive team with flat hierarchies and room to shape something big.
• Individual onboarding, coaching, and mentoring.
• Modern, high-quality technical equipment.

How to Apply:

For more information and a confidential discussion, apply today.

About Pack GTM

Pack GTM is your SaaS Sales recruitment and executive search partner in Germany.

We connect exceptional sales and leadership talent in the DACH market with top-tier global SaaS businesses.

We live and breathe SaaS Sales recruitment. It’s all we do. It’s why we do it better. 🐺💜