Senior Customer Success Manager - SaaS

Job Title: Senior Customer Success Manager

Location: Munich, Germany (Hybrid flexibility)

Industry: SaaS / B2B Tech

Language: Fluent German and English required

🚀 About the Role

My client, a fast-growing B2B SaaS company headquartered in Munich, is looking for a Senior Customer Success Manager to join their expanding team. In this strategic role, you’ll partner with enterprise customers to ensure successful onboarding, drive adoption, and help them realize long-term value from the platform.

You’ll be joining at an exciting time of growth and scale, with plenty of room to shape both client relationships and internal success processes.

🌍 About the Company

My client is a product-led tech company with a mission to simplify complex workflows for modern businesses. They’re backed by leading international investors and recently closed a significant funding round to accelerate their European expansion.

Operating with a remote-first culture and a customer-first mindset, they offer a collaborative environment where autonomy and ownership are encouraged from day one.

🎯 Your Responsibilities

• Own a portfolio of strategic B2B clients, becoming their trusted advisor and long-term partner
• Lead the full post-sale journey—onboarding, training, health monitoring, and expansion
• Deliver insights and recommendations to help customers get the most out of the platform
• Proactively manage account risks and opportunities, driving renewals and upsells
• Act as the internal voice of the customer, collaborating with Product, Sales, and Support teams
• Contribute to process improvements and share best practices across the Customer Success team

✅ What You Bring

• 5 years in a Customer Success, Account Management, or similar SaaS role
• Strong track record with enterprise or high-value B2B clients
• Excellent communication, stakeholder management, and analytical skills
• Fluent in German and English
• Based in or open to relocating to Munich
• Comfortable in a high-growth, fast-paced tech environment
• Experience in operational platforms or cross-functional SaaS tools is a bonus

🌟 What’s in It for You

• Hybrid work setup with a vibrant office in central Munich
• Competitive compensation package including equity options
• 30 vacation days per year
• High-trust, high-ownership work culture
• Backing from top-tier investors and strong financial runway
• Regular team offsites, professional development support, and a collaborative international team