Business Leader Service Solutions EMEAI

The Business Leader Service Solutions Org, EMEAI will have full P&L responsibility for gross $15M revenue business and lead a regional team of around 70 employees, including managing operations activities for laboratories in Germany and India, remote onsite teams, as well as the activities of our authorized service providers throughout the region for Tektronix – Keithley – Multivendor service.

This role will report directly to the Vice President & General Manager for the Service Solutions Organization. This role will develop relationships with stakeholders and formulate a long-term strategy to best position the services business for success in the region. This role will be responsible for the management of the Tektronix EMEAI service operations, including managing the customer service delivery, customer satisfaction, business development & people/talent management. Success will depend on the ability of the leader to develop, plan, and execute thoughtful business strategies to achieve growth in revenues while upholding a strong commitment to talent and building organizational capability.

Strong knowledge of transforming a traditional calibration and repair services business into a modernized lifecycle services business is essential to this role. The individual must be an active leader, ready to get involved directly to implement a comprehensive operational and strategic plan

The role is remote in nature, but the candidate will be required to reside within the EMEA region. Travel expected to be approximately 25%.

KEY RESPONSIBILITIES

▪ Develop and implement the strategic roadmap for the region, turning clear strategic insights into aligned actions with a focus on prioritization, execution and people leadership.

▪ Manage day-to-day operational and financial decisions and direction.

▪ Develop and refine local policies and procedures to establish, implement and maintain quality service standards, assuring to maximize customer satisfaction.

▪ Manage and establish Authorized Service Providers in the region to improve local service support to customers and partners.

▪ Build on a strong working culture, with an emphasis on establishing the infrastructure for future scale and accelerating customer expansion.

▪ Be a magnet for great talent and build a world class services team to support growth.

▪ Create alignment and build consensus with the cross functional teams.

▪ Comply with company’s policy and rules on business ethics.

IDEAL EXPERIENCE

Commercial Orientation

Ability to work through technical concepts to drive broader business value. Demonstrated track record of building customer loyalty and transitioning initial customer relationships into cascading business value.

People Leadership

Proven track record of attracting, deploying and developing talents; manages performance aggressively by setting a culture of accountability; unifies team around decisions when consensus is not possible.

CRITICAL LEADERSHIP CAPABILITIES

Acting Strategically

▪ Brings new thinking that challenges assumptions and conventional wisdom

▪ Contributes to the development of regional strategy and justifies it with market insight

▪ Describes the trends and evolution of the external market or environment over a 3 year horizon that

challenge the current regional strategy

▪ Clarifies the organization’s vision and strategy, and ensures that efforts are prioritized to support them

Driving Results

▪ Makes process changes to existing ways of working to significantly improve results

▪ Proactively seeks to improve processes, raising quality and productivity through efficiencies or by

implementing best-in-class solutions

▪ Enables higher performance by incrementally improving approaches based on calculated risks

▪ Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering

commitment to our values and standards of conduct

▪ Benchmarks performance of business or function against industry best practices in the region

Building Talent

▪ Makes a thoughtful, balanced assessment of the strengths and weaknesses/gaps within the team

▪ Acts on opportunities to increase the diversity of talent in the team

▪ Changes team members out when they are not contributing as expected

▪ Develops the whole team to maximize overall team effectiveness (e.g. team-building exercises)

▪ Develops robust succession planning for talent across the region

Language Requirements

▪ English

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