Key Account Manager

A key client of ours, a leader in the Semiconductor industry, are looking for their next Key Account Manager to join their European team.

The role:

As a Key Account Manager, you will oversee all aspects of performance for your assigned accounts to ensure optimal customer support & engagement. As the “Voice of the Customer” you will help drive operational improvements & business strategy.

Responsibilities:

• Executes strategy with business unit stakeholders to maximise customer growth and profitability for assigned customers.
• Responsible for overseeing all aspects of customer account performance & engagement; including but not limited to forecasting, delivery, quality, sustainability, cost, customer service & technology roadmaps.
• Provides customer scorecard management and reporting to as well as the drive organisation to complete improvement activities
• Collaborates with Sales & product managers to ensure NPI roadmap is delivered on time & to customer requirements.
• Understands market cycles to provide accurate forecasting for Sales Inventory & Operational Planning cycles.
• Works with engineering and Customer Application Support Engineering to review customer specs for compliance, accuracy, feasibility and provide quotations per customer request.
• Proactively reviews, evaluates, and responds to customer complaints, application problems, returns and technical support.
• Leads business reviews with account stakeholders on a weekly, monthly and quarterly basis.
• Recommends additional products and services that benefit the account profitability and success.
• Shapes supplier agreements & pricing strategy with sales functions.
• Helps to shape customer focus team operating system & connections to internal factory processes.

Skills & Experience required:

• Strategic Account Management
• Experience working in semiconductor ecosystem (in chamber) or thermal engineering organizations highly preferred.
• Strong communication, presentation, analytical & negotiation skills
• Supply chain management &/or manufacturing experience
• ERP (Oracle) & CRM
• Contract & service agreements
• Experience working in a multinational company