IT Technical Support Officer

Description：

As a leading bank from Taiwan in international banking, First Commercial Bank, Ltd. has a presence in more than 11 countries with more than 30 overseas branches across the world. To expand our global banking services, our Frankfurt Branch in Germany has started its operation in 2023. To build up a firm operation and develop a prosperous business we are looking for a qualified IT Technical Support Officer for IT Department to join our team.

Task：

Support IT Manager in relation to Branch’s IT function with following main tasks:

• Resolve or coordinate the resolution of all IT Infrastructure, including hardware, software and network components
• Administration of IT users’ accessibility and support all technical related within the Branch to the staff
• Coordination of IT technical support tasks and communicate with IT Department at FCB Head Office in improving/ enhancing existing banking system to suit branch’s needs and operations
• Support and maintain Branch’s hardware and software related matters
• Structured documentation of the work, conceptual work in all IT and technical matters
• Provide full support in relation to Branch’s Business Continuity Management (BCM) and Disaster Recovery Plan; and act as Branch’s off-site service main contact in coordination with relevant department Head.

Profile Requirement：

• Degree in computer science or a comparable training (Ausbildung) or engineering relevant field
• At least 2 years of professional experience in the ICT or “internal” technical support related area
• Knowledge of Microsoft operating system and Windows Server families, and common Hardware applications
• Knowledge of BAIT and DORA requirements
• Support in regulatory and compliance audits related to information and communication technology
• Solution-oriented thinking, independent and responsible working attitude
• Team player with good communication skills
• Fluency in German, English and Mandarin

Are you keen to this position? And if you are a team player and culture fit then join us! Please apply with your CV (in English or German), a cover letter and all educational and work certificates, as well as your salary expectation and possible starting date) quoting job position you are applying for to i922hr@firstbank.com.tw before the deadline (Feb. 28th, 2025). Promising candidates will be informed for further interviews.