Reservation Agent | German or Italian Speaker | Mosta, Malta

Job Title: German or Italian-Speaking Reservation Agent

Location: Mosta, Malta

Work Model: Onsite

About the Role:

We are looking for a German or Italian-Speaking Reservation Agent to join our team in Mosta, Malta. In this role, you will handle reservations, provide outstanding customer service, and ensure a smooth booking process for our customers. This is an excellent opportunity to work in a dynamic and international environment.

Key Responsibilities:

• Assist customers with reservations via phone, email, and chat in German or Italian.
• Provide accurate information on availability, pricing, and booking policies.
• Manage modifications, cancellations, and special requests efficiently.
• Ensure excellent customer service and maintain positive client relationships.
• Work closely with internal teams to ensure smooth operations.
• Maintain detailed records of bookings and customer interactions.
• Resolve customer inquiries and issues professionally and promptly.
  
  
  

Requirements:

• Fluency in German or Italian (written and spoken) is mandatory.
• Good command of English for internal communication.
• Strong customer service and problem-solving skills.
• Experience in reservations, hospitality, or customer service is an advantage.
• Proficiency in booking systems and Microsoft Office tools.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Must be eligible to work in Malta (EU passport or valid work permit required).
  
  
  

Benefits:

• Competitive salary with performance-based incentives.
• Paid training to support your professional growth.
• Career advancement opportunities within the company.
• International and multicultural work environment.
  
  
  

How To Apply

If you are a German or Italian speaker looking for a great opportunity in Mosta, Malta. Apply directly or send CV to anthony.igbinoghodua@cbtalents.com. We look forward to having you on our team!