Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
This position is the key liaison role between Customer Experience, S&OP, Commercial and BL providing early warning signals and supporting in times of shortages. They are channeling the internal communication so that decisions can be made more efficiently and quicker and we provide the customer with our commitment as soon as possible.
Key Activities, Tasks
oDay to day handling of problem open orders versus available inventory at potentially different storage locations & warehouses for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution)
oIn a long market situation, OC coordinate gap closing activities to meet target outlook through access inventory consumption, back-order pull in, repositioning of orders, understanding various packaging types
oMonitor warehouse / storage locations inventory vs. plant inventory in order to guide order entry at the right location
oIn tight supply situations, develops a customer level distribution plan based on supply availability, demand forecast, customer segmentation / treatment and business prioritization decisions
oEnsures that the plan focuses on reliability and minimal disruption.
oNegotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams.
oDefines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc.
oNegotiates possible schedule changes to optimize customer service. Aims to minimize customer impact, scheduling changes and freight expenses
oFollows up on availability constraints due to material testing, external processors, imported material processes, etc., and manages the communication to Customer Service and other impacted parties as appropriate.
oParticipate in Decision / S&OP meeting for ‘Z6 review’ and optimize order fulfillment
oMaintains documentation of all agreements, approvals and requests (where? MM in the OEP database).
oKey liaison role between Sales, Customer Service and Supply Chain. During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action plans to the CSR’s.
Qualifications
oBachelor’s degree in Supply Chain, business, or technical field is required
oMinimum 3 years of experience as CSR or Supply Chain Planner/Scheduler required
oIntensive understanding of SAP order entry and order management activities required
oKnowledge of Business Rules and Policies
oProficient in Microsoft Office applications (including Excel, PowerPoint, Word and SharePoint)
oExperience with EM product portfolio desirable
Skills
oManaging for Productivity Self-managed professional with technical systems experience, and who must possess strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. Ability to lead and prioritize multiple projects at a time while meeting deadlines and operating in a very time constrained environment.
oProblem Solving Strong analytical skills are required to engage and resolve detailed issues; must possess the ability to translate needs into a workable implementation plan.
oTeamwork and Collaboration Ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback
oEmbracing Change Maintain effectiveness when experiencing major changes in work tasks or the work environment; approach change positively
oProactive and solution oriented Decision making capability by relating and comparing; securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions
oInfluencing and Communication Ability to clearly communicate the decision-making points and assumptions to then reach alignment across a diverse set of stakeholders
Demo