Customer Service

JOB VACANCY: CUSTOMER SERVICE

Based: Schiphol, Amsterdam

Reporting to: NL office

Duties and Responsibilities:

· Daily oversight of all our airlines from an customer service/operational perspective.

· Cover emails through the shift, this can be 70-80% of your workload.

· Ensure AIA in-house system is post-flights and updated after flight departure to ensure smooth billing.

· Be visual in partner GHA to oversee airline clients’ builds and full utilisation of units.

· Develop professional relationships with internal and external parties to ensure effective cargo operations.

· Handle critical issues through liaison with station managers, airport authorities and internal departments to effectively deal with situations.

· Maintain effective communication with all external and internal staff/clients

· Target the reduction of cargo handling issues and their consequences.

· To carry out any other tasks deemed necessary and reasonable by the company.

· Ensure the accurate processing of freight documentation in accordance with all customer airline’s operational procedures.

· Monitor transhipment cargo deliveries by our GHA’S to onward carriers.

· Ensure that all carrier-specific requirements are handled correctly in accordance with the appropriate procedures.

· Adopt a proactive work ethic planning ahead to anticipate and prevent handling issues.

Required:

· Good organisational and time-management skills.

· Strong interpersonal and communication skills.

· Excellent customer service skills.

· Initiative and flexible.

· Experience in using computers and Windows based applications, including MS office.

· A satisfactory continuous employment history dating back 3 years.

· A satisfactory VOG background check.

· A full driving license.

Soort dienstverband: Fulltime, Parttime

Salaris: €2.500,00 - €2.600,00 per maand

Aanvullende vergoedingen:

• Vakantiegeld

Arbeidsvoorwaarden:

• Flexibele werkuren
• Pensioen
• Reiskostenvergoeding

Werkschema:

• ma-vr

Ervaring:

• Klantenservice: 1 jaar (Gewenst)

Werklocatie: Fysiek