Job Posting for 2721 Principal Assistant - Project Support at Contact One Communications, Inc.
Portfolio, Program and Project Support
Stakeholder Management
Business Administration
Duties and Role:
Portfolio, programme and project support
Takes responsibility for the provision of support services to projects.
Uses and recommends project control solutions for planning, scheduling and tracking projects.
Sets up and provides guidance on project management software, procedures, processes, tools and techniques.
Provides basic guidance on individual project proposals.
May provide a cross- projects view on risk, change, quality, finance or configuration management.
Stakeholder relationship management
Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
Helps develop and enhance customer and stakeholder relationships.
Business administration
Assists the team/manager in ensuring they have the information needed to support ongoing team processes.
Assists in planning for meetings.
Sets up and provides detailed guidance on software, procedures, processes, tools and techniques for administration and workplace productivity.
Liaises and organises across functions.
Updates and maintains office policies and procedures.
Information management
Reports on the consolidated status of information controls to inform effective decision-making.
Monitors the implementation of effective controls for internal delegation, audit and control relating to information and records management.
Supports the implementation of information and records management policies and standard practice.
Recommends remediation actions as required.
Identifies risks around the use of information.
Change Implementation
Supports project managers in implementing changes to scope, resources, or timelines as needed.
Ensures change management procedures are documented and executed in line with organizational policies.
Resource Management
Assists in the effective planning and control of project resources.
Ensures proper resource allocation and monitoring to meet project deadlines.
Additional duties for this post:
Contributing as needed in project delivery: review project documents, site implementation, change management, risk & issue management etc.
Preparing and maintaining project plans (including ServiceNow activities)
Assisting in resource allocations
Work with project managers on regular reports based on agency standard tools and service line specific tools
Create, maintain and administer project plans, as needed, on behalf of Project Managers;
Coordinate with Resource Managers in respect to availability of resources to undertake activities on projects;
Coordinate with Contracting Officers for any external contracts, including Invitations for Bid (IFBs) and Requests for Quotation (RFQs);
Monitoring project performance, and approving time from resources;
Maintain project portals and document libraries;
Report on project status;
Requirements
Skill, Knowledge & Experience:
The candidate must have a currently active NATO SECRET security clearance
Higher vocational Training in a relevant discipline with 5 years post related experience. Or, a secondary educational qualification with 3 years post related experience.
Sound knowledge and experience in the use of Microsoft Office automation package (to include SharePoint)
Thorough knowledge of computer-based tools for project planning/control and resource management (like MS Project or Service Now);
Excellent command of spoken and written English, with a proven ability to communicate effectively orally and in writing;
Experience in roles requiring to take initiative and a flexible approach allowing the incumbent to respond reliably and competently to changing requirements in a demanding environment;
Experience in roles requiring excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff
Training/Certifications: Formal project management qualification (preferably Prince2 or PMP)
Desirable:
University degree in a business-relevant discipline
Prior experience in working in a technical and information- focused organization;
Prior experience working in large projects, with multiple stakeholders from various nations/organizations;
Prior experience working in an international environment comprising both military and civilian element;
Knowledge of NATO responsibilities and organization, including ACO and ACT
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