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Head of Design

Global KPO
Utrecht, UT Contractor
POSTED ON 4/17/2025 CLOSED ON 4/21/2025

Job Posting for Head of Design at Global KPO

For a leading e-commerce organization, we are looking for an experienced and inspiring interim design leader.


As Head of Design, you will lead multiple design teams that work on the core of a large digital platform. During the maternity leave of the current team lead, you will ensure continuity in strategy, quality and team dynamics.


You are both visionary and pragmatic: you guard the design vision, ensure alignment with product and technology, and help teams deliver high-quality customer experiences.


Experience Vision & Strategy (50%)

You develop and monitor a clear, future-oriented design vision.

You work together with product and tech on strategies that have direct customer impact.


Experience Delivery (35%)

You guide multiple teams in designing and delivering consistent, customer-oriented solutions.

You stimulate collaboration, quality and results orientation.


Craft Excellence & Maturity (15%)

You strengthen the design culture and craftsmanship within the organization.

You coach designers and contribute to the growth of design maturity.


Job requirements for all suppliers

8 years of experience in UX/product design, of which at least 3 years in a management role.

Demonstrable experience with design leadership within digital product organizations.

Both strategically strong and delivery-driven.

An inspiring and connecting leadership style.

Fluent in English; Dutch is a plus.

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