Travel Operations Assistant (FTC)

Travel Operations Assistant – Fixed Term Contract (2nd June until 30th September)

This role is based out of Witney office in Oxfordshire and a minimum of 3 days per week in the office is required. The work pattern for this role is 9-5:30pm Monday to Thursday and 9-5pm on Friday.

About us

At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here

The role

As the Travel Operations Assistant you will be responsible for the accurate and timely preparation of a client’s documentation in advance of their trip. Working closely with our sales teams (Country Specialists) and our partners on the ground (GHA) your aim will be to deliver a high standard of quality and service.

Key responsibilities include:

• Ensure all booking and flight details are up to date and finalised ahead of the client’s departure, cross checking existing confirmations where applicable.
• Ensure the final booking record is accurate including checking all costs and resolving any errors.
• Prepare final travel documentation for the client, ensuring that the information is accurate and personalised to enhance client experience.

What we are looking for:

• Excellent attention to detail whilst working towards daily targets
• Able to work independently to deadlines in a fast-paced environment
• Confidence to communicate clearly via Microsoft Teams and Outlook programmes in order to attend regular training, share information and seek support if required
• Good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook

Why Audley

We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

• There’s more:Holiday - 25 days
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – access to discounts and cashback with hundreds of retailers

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.