Customer Support Leader

Job Description:

Are you passionate about Aviation? Do you like working with customers from all over the
world? Would you like to work in a fun and exciting team?

NAVBLUE, an Airbus Company is currently seeking an advanced Technical Support Specialist to
join our growing team!
The candidate will provide technical customer support for the NAVBLUE N-Ops & Crew (N-OC)
product with scope to extend this to additional products in line with business needs.
The Technical Support Specialist is the customers champion and represents their voice into the
organization. They are responsible for providing a first class level of Support to Navblue
customers and will have regular contact including resolving complex, technical queries through
the NAVBLUE support system (telephone, chat, forums & tickets).
When applicable and with advance notice, the Technical Support Specialist will also at times
provide training to customers on both the products and use of the support system. This
training is typically provided through both webinars and on-site customer visits.
The Technical Support Specialist role is transversal and will work across the business at all levels
to ensure that customers queries are resolved to their satisfaction, owning the ticket from
creation to resolution. This will include working with Product Management, Production,
Technical Support and Software Development.
The successful candidate will have at least 3-5 years experience in either a customer/technical
or aviation role. They will be expected to fully learn the Product to be able to answer complex
customer queries.
A team player who likes problem solving, has good communication skills and is passionate
about Aviation.

This role is working on a shift pattern including weekends and bank holidays on a rotational
basis.
The working hours in Poland office are:
Shift 1: 07:30 AM until 15:30 PM
Shift 2: 08:30 AM until 16:30 PM
Hybrid working - 3 days a week (Mon, Tues, Weds) in the office.
One weekend shift every 4 weeks on a work from home basis
Bank holidays on a work from home basis
During the training period (approx. 2 months) you will be required to work standard hours
Mon-Fri in the office. Once you have completed training you will be moved to the shift rotation
where hybrid working can begin.

• International working environment in a dynamic company
• Access to the latest knowledge and technologies enabling professional development
• Training and development possibilities
• Participating in international projects and international trips
• Competitive salary dependent on experience and qualifications
• Private medical coverage for you and your family
• Sport card
• Life insurance for you and your family
• Co-funding for meals

How to Apply:
Candidates who are interested in joining the NAVBLUE team are invited to submit their resume
and cover letter, highlighting their work experiences and skills via email to
talent@navblue.aero.
We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they
belong no matter who they are or where they are from. We are committed to providing equal
employment opportunities to all individuals based on job-related qualifications and ability to
perform a job. We do not discriminate against any employee or applicant for employment
because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender
identity or expression, marital status, family status, genetic characteristics, record of offences,
and basis of disability or any protected class. Accommodations will be available on request for
candidates throughout the entire recruitment and selection process.

NAVBLUE is operating within the Airbus Helicopters Polska Structure.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-

Experience Level:

Job Family: