Customer Service Agent

Gdynia, Poland

Would you like to unlock your potential in a global logistics company with extraordinary development possibilities?

Unifeeder is a leading feeder operator in Northern Europe and is looking for a enthusiastic and open-minded Customer Service Agent to join our team in Gdynia. If you thrive on building strong customer relationships and enjoy tackling challenges, this role is tailor-made for you!

What we offer

As the Unifeeder family consists of approximately 1100 employees from diverse backgrounds and 20 nationalities, we embrace inclusion & diversity and celebrate unique perspectives. You will be part of a collaborative global environment where innovation and excellence drive our success & have colleagues all over the world, who are just a phone call away.

We at Unifeeder are committed to delivering exceptional customer service. As a dynamic team member in the Customer Service Feeder team in Gdynia, Poland (locally) your primary responsibility will be to proactively process booking requirements from customer resulting in the optimal utilization of the vessels while ensuring the customer's demands and needs are highly prioritized.

Your key responsibilities

• Maintaining and building relationships with customers and suppliers
• Answering sailing requests, creating pre-bookings in system
• Booking updates and ensuring bookings data correctness
• Daily capacity check and capacity planning, checking deep sea vessels connections
• Maintain close contact with internal stakeholders
• Stowage readiness coordination, sending loading lists to terminals, preparing IMO documents
• Coordination of cargo readiness
• Finalizing vessel's documentation

Who are you

You’re not just any candidate; you’re a dynamic and agile professional with a passion for logistics. Your operational skills and profound knowledge in logistics and/or shipping set you apart. But it’s not just about qualifications – it’s about who you are as a person.

Here’s what we’re looking for:

• Experience and Education: You’ve got a background in logistics or shipping. Whether you’ve worked in the field or studied it, your expertise matters.
  
• Language Skills: You’re fluent in both English and Polish.
  
• Tech-Savvy: You’re comfortable with MS Office – after all, it’s your trusty sidekick.
  
• Outside-the-box-Thinker: Challenges don’t intimidate you; they inspire you. You see opportunities where others see roadblocks. Your creative problem-solving approach sets you apart.
• Attention to Detail: Your meticulous nature ensures that nothing slips past you. Whether it’s data accuracy or process intricacies, you’ve got it covered.
• People Person: Collaboration is your sweet spot. You thrive in a team environment, building connections effortlessly. Your interpersonal skills make working together a breeze.

Seasick for a Career Change?

We will conduct interviews and hire as soon as we have the right match.

If you have any questions, do not hesitate to contact our Cargo Execution Manager Outports, Monika Hinz-Dabrowska