Account Manager

Role Title:

Account Manager

Role Summary:

As an Account Manager, you will be responsible for establishing and maintaining strong business relationships with pharmaceutical clients, identifying opportunities to expand services, ensuring client satisfaction, and driving revenue growth. The role also includes coordinating access to services, overseeing their delivery, and providing necessary training to meet client needs effectively.

Key Responsibilities:

• Establish and build positive business relationships and experience with Pharma clients, understanding their requirements in terms of data and services
• Expert understanding of IQVIA data sources like Pharmacy, Parapharmacy Modern Distribution, Medical, Hospital and Wholesalers
• Serve as an expert contact for clients using IQVIA data, software and services
• Responsible for identifying opportunities within current and new clients to drive revenue growth
• Ensure all contracted services are delivered with quality and in a timely manner, as well as ad-hoc requests
• Coordinate internal production of regular client deliveries with offshore teams
• Provide additional insight and interpretation of the data to enable appropriate resolution of business questions and/or issues
• Conduct client training on all aspects of IQVIA data and systems
• Conduct client service meetings at customer site

Skills, Education and Experience Required:

• Bachelor's degree in Health Care, Economics, Market Research, Data Science, Marketing or a related field;
• 2 years of related work experience, preferably within the pharmaceutical industry or consultancy;
• Excellent communication skills (both written and verbal);
• Ability to interpret data and identify opportunities for business growth
• Strong skills in securing contracts, agreements, and growing client accounts
• Expert problem-solving, analytical, and customer service skills;
• Strong organizational and time management skills, with the ability to prioritize tasks effectively;
• Excellent team player, with the ability to work autonomously when needed;
• Experience using Microsoft Office, including Excel, PowerPoint, Outlook and copilot;
• Fluent in Portuguese and English, both spoken and written.

Beneficial Skills and Experience:

• Knowledge of the pharmaceutical and healthcare market
• Experience working with cross functional and multi-geographical teams
• Experience providing training to others
• Knowledge of time series analysis and statistical modelling
• Experienced in the use of Microsoft office PowerBI and/or Access
• Expertise in IQVIA software, like Flexview, IAM, Dataview, is a plus

What we offer:

• Initial training of the different data, services and tools of IQVIA
• LinkedIn Courses on a variety of areas to improve or create new skills
• Positive team environment of mutual help and support
• Company initiatives for networking and bonding between co-workers (for example: volunteer actions, after-work social events, sports tournaments, etc.)
• Hybrid model of work (home and office)
• Competitive salary and benefits

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.