Sr. Program Manager, RISC Operations

Our mission is to be Earths most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Qualifications:

DescriptionAmazons RISC Operations work to make Amazon the most trusted shopping destination through flawless product compliance services that relentlessly protect Customers and empower Selling Partners. We build a compliance powerhouse by leveraging technology as a force multiplier, building a total quality culture and developing people to deliver world-class operational excellence. We are looking for a Senior Program Manager with a passion for people, process and technology to lead initiatives that will improve selling partner experience and operation efficiency. Key job responsibilitiesYou will be responsible for driving SP experience and waste elimination program/product/regional engagement in an operations team. You will drive a culture of customer obsession and continuous improvement, build selling partner trust and enables selling partner work with Amazon effectively, launch and run seller education and support initiatives and eliminate defects and waste in relevant areas. You will apply a mix of quantitative and leadership skills to identify areas of improvement and lead solution to address it. You will lead, build rapport, and mentor program and process teams consisting of members of all levels and functions, without formal reporting relationships.Basic qualifications- 5 years of program or project management experience- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining and executing program requirements- Experience leading process improvements- Bachelors degree- Experience implementing repeatable processes and driving automation or standardization- Professional business narrative writing and presentation skills in English. Experience in leading global or regional projects.Preferred qualifications- Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- PMP- Experience using data and metrics to determine and drive improvements- Experience in complex problem solving, and working in a tight schedule environment- Experience working cross functionally with non-tech teams- Lean Six Sigma Green Belt or above; Experience in Agile Project ManagementAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.