Account Management Specialist with Italian & English (Hybrid)

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam. We provide digital contact center services, travel technology and innovative digital services and solutions for 100 travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

Responsibilities:

Proactively reach out to assigned accounts, making proactive calls for specified activities. Handle all queries, issues, and requests from assigned accounts unless resolved by another agent during incoming calls. Build strong relationships with assigned accounts to provide personalized support.

Benefits:

Performance bonus , Medical subscription , Meal vouchers ,