Production Manager (Core)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50 million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000 people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

At Revolut, we do Ops differently. Our hyper-talented Operations experts don’t just keep things ticking over; they're given the most complex, hard-to-solve problems in the business 🧠

Then they create elegant, scalable solutions that keep pace with our ambitious growth plans.

We don’t like to brag, but it’s fair to say we’re an ever-changing, ever-growing, ever-awesome FinTech, right? 👀

And to keep this growth, we’re looking for a Production Operations Manager to manage teams of up to 100 agents. Someone to collaborate closely with Product teams to make our award-winning fintech even better. A leader who knows how to balance effective people and process management with continuous focus on process improvements ⚖️

What You’ll Be Doing

• Managing a team of direct and indirect reports
• Exploring and defining which projects the team should prioritise, and setting a timeline to reach goals quickly
• Taking responsibility for your team's development, guiding them, and working with them to unlock their full potential
• Leading by example, resolving the toughest customer issues, and ensuring consistent high-level performance from the team
• Interacting and collaborating with teams from different regions and cities across the globe to constantly improve service levels
• Making critical business decisions by breaking down complex business cases and backing up reasoning using advanced analysis
• Proposing, developing, and implementing systems, programmes, and processes to strengthen the foundation of exceptional customer service
• Building and optimising scalable processes to prepare for hyper-growth
• Owning business line metrics and improving people's performance, including decision-making quality and efficiency
• Establishing lasting relationships with vendor partners to influence decisions for the company's benefit
  
  

What You'll Need

• At least a 2:1 degree from a top university
• 0-10 years of experience in engineering (graduates welcome to apply)
• Experience working in a structured, KPI-focused environment, such as a startup
• Experience managing large teams composed of direct and indirect reports
• Leadership skills with a creative, confident, and motivational approach
• Excellent communication, interpersonal, and people management skills
• The ability to work in a fast-paced environment, managing multiple challenges simultaneously
• An excellent problem-solving approach and demonstrated record of executing projects that measurably improved different metrics
• To be logical, analytical, and have experience resolving team productivity or quality issues in efficient ways
• The ability to identify operational inefficiencies and provide practical solutions
• The ability to take a data-driven approach to identify root causes, measure performance, and drive process improvements
• A magic skill to break complex problems into smaller ones and to enjoy working with data
  
  

Nice to have

• Experience working with SQL, Python, and/or R
• Certifications in Lean Six Sigma
  
  

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
  
  

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice