Demo
Salary Resume Critique Job Openings

IoT 1st Line Operations Engineer

POSTED ON 4/25/2025 AVAILABLE BEFORE 5/4/2025
VOIS Bucharest, BL Full Time
Your day to day:

  • Interface with the customer via the defined channels and collect customer raised issues.
  • Accountable for the resolution of the customer raised incidents.
  • Resolve them or escalate to second line and follow-up until resolution.
  • C ommunicate the incident details to the customer in a customer friendly language.
  • Continuously improves the service offered to our IoT customers.


With these activities you will have a great impact on our business:

  • Collect all relevant info from the customer.
  • Understand the customer issue and confirm it/map it to the error logs or reproduce it in the systems (Portal, etc.).
  • Understand the urgency and impact for the customer; prioritize based on product type.
  • Resolve customer raised issues; where not possible, escalate to second line and follow-up on the resolutions.
  • Gather similar issues and open a root cause investigation ticket for each category and assign to second line.
  • Keep and update a database of known issues/bugs.
  • Summarize the ticket info and translate into ‘customer’ language (no technical acronyms, select info needed by the customer).
  • Manage customer troubleshooting calls.


With these skills you are a great candidate:

  • Core Telecom Networks (2G/3G/4G/5G) and IP networks
  • Roaming call flows for data, voice (classic and volte), SMS
  • Network protocols: GTP, IP, Radius, Diameter, IPSEC, SS7
  • Experience using packet-tracing software: Wireshark, Ethereal (tcpdump etc).
  • Knowledge in Linux/UNIX
  • IoT Core service flows and architecture
  • APIs (customer facing inbound and outbound) and provisioning
  • Admin use of B2B and B2C Portals
  • Customer focus and very good English
  • Experience in a multinational environment
  • Cisco Certification CCNA (Routing & Switching)
  • Good understanding of ITIL methodology


Sounds like the perfect job? We’ve got even more to offer:

  • Work from Home - hybrid approach
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
  • Flexible Vacation


#_VOIS

Popular Search Topics

Full Time Part Time Remote Within 2-7 Days
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library
Employees: Get a Salary Increase

Job openings at VOIS

Analyst Business Cases
VOIS
Hired Organization Address Bucharest, BL Full Time
The world never stands still. Neither do we. Are you searching for a place to unleash your creativity and make your idea...
Demand and Consultancy Specialist
VOIS
Hired Organization Address Bucharest, BL Full Time
The world never stands still. Neither do we. Are you searching for a place to unleash your creativity and make your idea...
Leadership Talent Acquisition Partner
VOIS
Hired Organization Address Bucharest, BL Full Time
Your day to day: The Leadership Hiring Recruiter is responsible for leading all leadership hiring activities in VOIS Eur...
Roaming Support Specialist
VOIS
Hired Organization Address Bucharest, BL Full Time
The world never stands still. Neither do we. Are you searching for a place to unleash your creativity and make your idea...
View More Jobs at VOIS

Not the job you're looking for? Here are some other IoT 1st Line Operations Engineer jobs in the Bucharest, BL area that may be a better fit.

View More Jobs